At a Glance
- Tasks: Help customers with parcel delivery queries and resolve issues proactively.
- Company: Join DPD, a leading delivery service with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, holiday trading, and discounts at hundreds of retailers.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in fast-paced customer service and strong communication skills required.
The predicted salary is between 24000 - 24000 € per year.
Location: DPD Lincoln, Electric Avenue, Withan St Hughes, Lincoln, LN6 9BJ (Please note that due to the location of our depot, public transport is very limited.)
Days of Work: Monday to Friday with the occasional Saturday on a rota basis
Hours of Work: 08:30 - 17:00
Contract: 6 months FTC - 37.5 Hours per Week
Salary: Circa £24,000
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focused on:
- Answering any queries with relation to delivery status and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
What we’re looking for:
- Proven and demonstrable experience of working in a fast paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations
- Excellent administration skills with the ability to use Microsoft Office programmes
- High levels of self-motivation and initiative to effectively problem solve
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few …
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job
DPD is a Valuable 500 company and a Disability Confident Employer.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Month Fixed Term Contract in Lincolnshire employer: DPD UK
At DPD Lincoln, we pride ourselves on being an exceptional employer that values our employees as the heart of our business. With a supportive work culture that emphasises recognition and development, we offer a range of benefits including enhanced maternity and paternity packages, health kiosks, and opportunities for career advancement. Join us in a role where you can make a meaningful impact while enjoying a friendly team environment and a commitment to your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract in Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to demonstrate your strong communication abilities. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these during your interview to highlight your initiative and accountability.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the DPD careers page. This way, you’ll ensure your application gets the attention it deserves and you can stay updated on your application status.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract in Lincolnshire
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that demonstrate your skills and dedication.
Be Professional and Polite:Since you'll be dealing with customers directly, it's crucial to convey a professional tone in your application. Use clear language and maintain a polite attitude throughout your written communication with us.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your skills align with our core values like Passion, Respect, and Accountability. This shows us you understand what we're all about!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its core values. Understand their commitment to customer service and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about potential scenarios you might face as a Customer Service Advisor. Prepare examples from your past experience where you've successfully resolved issues or exceeded customer expectations. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking on the phone, as this is a big part of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
