At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, a leading logistics company with a strong team spirit.
- Benefits: Enjoy competitive salary, holiday trading, and health perks.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real difference in logistics.
- Qualifications: Experience in fast-paced admin roles and strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Contract: Permanent / 40 Hours Per Week
Salary: circa £27,000
Location: DPD Ipswich, Unit 1, Beardmore Park, Anson Rd, Ipswich, IP5 3RX
Days of Work: Tuesday to Saturday
Hours of Work: 05:00 - 13:30
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager and be accountable for the held parcel process within the depot to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date, resolving customer queries and dealing with depot collections.
Other key accountabilities include:
- Ensuring all ‘unable to locate’ parcels have the correct delivery information.
- Handling damaged or open parcels by taking them to the goods on hold area for further investigation.
- Being accountable for requesting further information or returning parcels to the customer.
- Completing the administration of mis-routed and mislabelled parcels.
- Working closely with senior management and the security department to identify and prevent fraudulent consignments.
- Carrying out housekeeping checks.
- Handling any customer parcel searches as requested.
Qualifications:
- Proven experience in a fast‑paced administrative role, ideally within a warehouse or customer‑facing environment.
- High level of accuracy, self‑motivation and organisation.
- Strong communication skills and confidence interacting with customers over the phone and face‑to‑face.
- Excellent administration skills with the ability to use Microsoft Office applications.
- Outstanding attention to detail, including security awareness.
- Demonstrated core values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping
- Milestone days off to celebrate with family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job.
Goods on Hold Operative in Ipswich employer: DPD UK
DPD is an exceptional employer, committed to fostering a supportive and inclusive work environment in Bristol. With a focus on employee growth, competitive benefits from day one, and a strong emphasis on sustainability, DPD not only offers job security but also the opportunity to thrive in a dynamic team dedicated to delivering world-class service. Join us and enjoy unique perks like never working on your birthday, while contributing to our mission of being the UK's most sustainable delivery company.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative in Ipswich
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DPD UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DPD UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DPD UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Goods on Hold Operative in Ipswich
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DPD UK:This is your chance to really connect with the team at DPD UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DPD UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DPD UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DPD UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DPD UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
