At a Glance
- Tasks: Analyse data to improve road service performance and enhance customer experience.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Enjoy competitive salary, health perks, and flexible working options from day one.
- Other info: Be part of an inclusive culture that values your contributions and growth.
- Why this job: Make a real impact in a fast-paced environment with great career progression.
- Qualifications: Passion for data analysis, Excel expertise, and logistics background preferred.
The predicted salary is between 37544 - 37544 £ per year.
Contract Type: Permanent / 37.5 Hours Per Week
Salary: £37,544.16
Location: International Gateway, Hinckley, LE10 3BQ
Days of Work: Monday to Friday
Hours of Work: 09:00-17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD is passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one. DPD is a Disability Confident Employer.
Purpose of Position
This role will be based from our offices in Hinckley. Working within DPD International Operations, you will work directly with senior managers, providing analytical findings, proposing solutions, and making recommendations to support the Road Service Team. You will conduct trend analysis of Road Service and Operations to identify the cause of service failures, in order to improve operational compliance and customer retention.
Key Tasks & Responsibilities
- Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service.
- Ensuring that all operational procedures are implemented and adhered to in line with the development of the International products.
- Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non‑compliance and submit a report of actions for resolution.
- Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customer’s deliveries.
- Assist, when requested and deemed necessary, with presentations to International clients, SMT and internal departments and attend any meetings when required to provide international knowledge.
- Undertake specific projects, working groups or other duties as required by the International management team in order to develop or enhance the international service offering.
- Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager, International Road Service Team Leader and DPD Group stakeholders.
- Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPI’s.
Qualifications
To succeed in this role you will be passionate about data analysis and have extensive experience using Excel. A background in logistics and experience with SQL would be advantageous. Excellent analytical and problem solving skills essential. Ability to communicate at all levels and challenge various stakeholders to drive the business forward. Flexibility and a positive approach to change. Adaptable to manage competing workloads. Demonstrates the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
International Road Service & Operations Analyst employer: DPD UK
At DPD, we pride ourselves on being an excellent employer, offering a vibrant work culture that champions sustainability and inclusivity. Located in Hinckley, our team enjoys a competitive salary, comprehensive benefits from day one, and ample opportunities for career progression within a fast-paced environment. Join us to be part of a company that values your contributions and supports your professional growth while delivering world-class service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land International Road Service & Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at DPD on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching DPD’s values and recent projects. Show us how your skills in data analysis and logistics align with our mission to be the UK’s most sustainable delivery company.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Be ready to tackle hypothetical scenarios related to service performance issues during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace International Road Service & Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of International Road Service & Operations Analyst. Highlight your data analysis skills and any relevant experience in logistics, as these are key for us at DPD.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about this role and how you can contribute to our mission of being the UK’s most sustainable delivery company. Be genuine and let your personality shine through!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to include specific examples of how you've used Excel or SQL in previous roles. We want to see your problem-solving skills in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with DPD.
How to prepare for a job interview at DPD UK
✨Know Your Numbers
As an International Road Service & Operations Analyst, you'll be dealing with data analysis daily. Brush up on your Excel skills and be ready to discuss how you've used data to solve problems in the past. Bring examples of trend analyses you've conducted and be prepared to explain your thought process.
✨Understand the Business
Familiarise yourself with DPD's operations and their commitment to sustainability. Research recent news about the company and its initiatives. This will not only show your interest but also help you align your answers with their values during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you've had to analyse service performance issues or improve operational compliance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Your Communication Skills
Since this role involves liaising with various stakeholders, demonstrate your communication skills during the interview. Practice explaining complex data insights in simple terms. Be ready to discuss how you would present findings to senior managers or clients effectively.
