At a Glance
- Tasks: Manage and develop relationships with 800 customers to enhance loyalty and sales.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethical practices.
- Benefits: Enjoy competitive salary, quarterly bonuses, and never work on your birthday again!
- Other info: Work in a supportive environment with great perks and opportunities for development.
- Why this job: Be part of a dynamic team that values your growth and offers career progression.
- Qualifications: Experience in account management and excellent communication skills are essential.
The predicted salary is between 27000 - 27000 € per year.
Contract Type: Permanent / 37.5 hours per week
Salary: Circa £27,000 per annum
Location: Etruria, Stoke ST1 5SY
Bonus: Quarterly bonus paid after probation if set KPIs are achieved
Days of Work: Monday to Friday 9am - 5pm and 9:30 - 5:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with DPD. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service.
- To contact customers using various methods of communication and in line with a predefined contact matrix
- Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
- Maintaining/updating information via SalesForce and other systems used
- Developing multi‑functional and multi‑level business relationships with customers organisations
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.
- Maintain an up to date revenue opportunity pipeline
- Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
- Identifying and managing the resolution of customer problems to secure long term account retention
- Contacting customers to maintain planned levels of revenue / contribution improvement through timely rate renewals
- To complete Annual Price Increases for all accounts within your portfolio
- Working with the sales teams to accept accounts for handover in line with company policies and trading agreements
You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management / Customer Relationship Management. You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers expectations are met. You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
We will also expect you to be:
- A person capable of decisive and effective decision‑making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self‑motivation and flexibility.
- Have knowledge and experience in sales & upselling to existing customers
- Have attention to detail and good organisation skills
- IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce would be advantageous
- Be able to liaise with customers using telephone and online meeting resources as well as email
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 × salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.
Indoor Account Manager employer: DPD UK
DPD is an exceptional employer located in Etruria, Stoke, offering a vibrant work culture that prioritises sustainability and customer service excellence. With a competitive salary, comprehensive benefits from day one, and a strong commitment to employee development, DPD fosters an inclusive environment where talent is recognised and nurtured. Join us to enjoy unique perks like never working on your birthday and the opportunity to grow your career within a rapidly expanding organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Indoor Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at DPD on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Indoor Account Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management and customer service. Think of specific examples from your past that showcase your skills in problem-solving and relationship-building.
✨Tip Number 3
Show your passion for sustainability and customer service during the interview. DPD values these traits, so make sure to highlight how you align with their mission and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD team.
We think you need these skills to ace Indoor Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Indoor Account Manager role. Highlight your experience in account management and customer service, and show us how you embody our core values like Passion and Accountability.
Showcase Your Communication Skills:Since you'll be engaging with around 800 customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can connect with customers effectively.
Highlight Problem-Solving Abilities:We love candidates who can tackle challenges head-on! Share examples of how you've resolved customer issues in the past, showcasing your resilience and flexibility in a fast-paced environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at DPD UK
✨Know Your Customers
Before the interview, take some time to research DPD and its customer base. Understand the types of customers you’ll be managing and think about how you can build relationships with them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlight your resilience and flexibility in challenging situations. This is crucial for the Indoor Account Manager role, as you'll need to demonstrate your ability to maintain customer loyalty even when problems arise.
✨Familiarise Yourself with SalesForce
Since maintaining and updating information via SalesForce is part of the job, it’s a good idea to brush up on your skills with this platform. If you have experience with similar CRM systems, be ready to talk about that too. Showing that you’re IT literate and can adapt to new tools will give you an edge.
✨Emphasise Your Communication Skills
As an Indoor Account Manager, you'll be engaging with customers over the phone and via email. Practice articulating your thoughts clearly and confidently. Think about how you can adapt your communication style to different customer needs, and be ready to share examples of how you've successfully influenced or persuaded clients in the past.
