HGV Breakdown and Service Advisor in Hinckley

DPD UK (Geopost)

DPD UK is a member of Geopost, a market leader in parcel delivery and e‑commerce solutions. With nearly £2 billion turnover, our aim is to be the most sustainable delivery company in the UK while delivering the best service, technology and people.

Contract & Location

• Contract: Permanent
• Shift: 11.5 hour per day, 4 days on / 4 days off
• Hours: 07:00 – 19:00
• Salary: £30,489.38
• Location: Hub 4 Workshop, Hinkley, Logix Road, Hinckley LE10 3BQ

Job Title

HGV Breakdown and Service Advisor

Responsibilities

• Ensure the roadworthiness and effective maintenance of all company operated HGVs that are maintained externally.
• Confirm externally maintained vehicles and trailers comply with legislation, operator licensing, facility standards, staff competence and regular compliance audits.
• Adhere to Service Level Agreement (SLA) KPIs and manage external repairers to keep VOR levels within agreed parameters.
• Support the National HGV Maintenance Manager on aspects of the HGV External R&M P&L.
• Manage maintenance schedules and bookings for all externally maintained HGVs, ensuring planned maintenance occurs within legal limits.
• Coordinate with maintenance contractors, manufacturers, hire companies and dealers for safety inspections and servicing, and maintain contractual SLAs.
• Notify relevant Operators (Transport Department or Depot) upon booking confirmation.
• Review maintenance documents, complete them to standard and support a ‘Driver Reportable Defect’ process.
• Escalate overdue planned maintenance and any roadworthy/VOR defects.
• Provide administrative support: ordering fuel, transferring vehicles, processing supplier invoices, issuing POs, chasing workshops, quality checking paperwork, uploading scheduled work documents, inputting mileage readings.
• Handle inbound/outbound calls from depots, drivers and customers to report faults, place jobs with external repairers and liaise for repair status updates.

Qualifications

• Excellent administration skills, with strong computer literacy (Google Suite, Microsoft Office).
• Excellent communication skills at all levels.
• High attention to detail producing accurate, quality work.
• Proactive, supportive team player.
• Demonstration of DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, Accountability.

Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance (4 × salary) upon joining pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discount shopping from 100+ retailers (up to 5 % off supermarket shopping)
• Milestone days off to celebrate with family and friends
• Free eye tests and financial support for glasses for screen‑based roles

We’re a Disability Confident Employer and a Valuable 500 company

Apply today if you share our aims and values and can help us deliver on our customers’ promises.