At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, a leading delivery company focused on sustainability and customer service.
- Benefits: Enjoy competitive salary, holiday trading, health kiosks, and discounted shopping.
- Other info: Work for a Disability Confident Employer with a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team in a fast-paced environment with career growth opportunities.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 27000 £ per year.
Location: DPD Hinckley, Logix Road, R D Park, Hinckley, LE10 3BQ
Days of Work: Monday to Friday
Hours of Work: 10:00 – 18:30
Contract: Permanent / 40 Hours Per Week
Salary: Circa £27,000
Overview
Our Site Manager is recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager and be accountable for the held parcel process within the depot to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and ensure the parcel is presented for delivery on the required date. You will also resolve customer queries and deal with depot collections.
Responsibilities
- Ensure all ‘unable to locate’ parcels have the correct delivery information.
- If parcels are damaged or open, take them to the goods on hold area for further investigation.
- Be accountable for requesting further information or returning to the customer as needed.
- Complete the administration of mis-routes and mislabelled parcels.
- Work closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Deal with any customer parcel searches as requested.
Qualifications
- You will have proven and demonstrable experience of working in a fast paced administrative role, ideally within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- Strong communication skills and confidence interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Outstanding attention to detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from retailers, including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD is a Valuable 500 company and a Disability Confident Employer.
Goods on Hold Operative in Hinckley employer: DPD UK
At DPD Hinckley, we pride ourselves on being an excellent employer, offering a dynamic work environment where our Goods on Hold Operative can thrive. With a commitment to employee growth, competitive benefits including enhanced maternity and paternity packages, and a focus on sustainability, we ensure that our team members feel valued and supported in their roles. Join us in our mission to deliver world-class service while enjoying a workplace that champions respect, honesty, and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative in Hinckley
✨Tip Number 1
Network like a pro! Reach out to current employees at DPD or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about how your past experiences align with the responsibilities of a Goods on Hold Operative. We want you to shine!
✨Tip Number 3
Show off your skills! Bring examples of your previous work that demonstrate your attention to detail and organisational skills. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DPD team.
We think you need these skills to ace Goods on Hold Operative in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Goods on Hold Operative role. Highlight your experience in fast-paced environments and any relevant administrative skills. We want to see how you fit into our team!
Showcase Your Skills:In your cover letter, emphasise your strong communication skills and attention to detail. Mention any experience with customer interactions or handling parcels, as these are key for this position. Let us know why you're the perfect fit!
Be Honest and Clear:When filling out your application, be honest about your experiences and skills. Clarity is crucial, so avoid jargon and keep it straightforward. We appreciate transparency and want to get to know the real you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DPD UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the responsibilities listed in the job description, such as handling mis-routes and customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with customers and team members, be prepared to discuss your communication style. Think of examples where you've successfully resolved customer issues or collaborated with colleagues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Prepare to share specific instances where your meticulousness made a difference, whether it was in an administrative task or ensuring accuracy in parcel handling. This will reinforce your fit for the role and align with the company's values.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced environment like DPD, being able to think on your feet is essential. Be ready to discuss how you've tackled challenges in previous roles, especially those related to logistics or customer service. This will show that you can handle the demands of the job effectively.
