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For Companies At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD UK, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like free life assurance, holiday trading, and never working on your birthday!
- Why this job: Be part of a fast-paced team that values inclusivity and offers career growth opportunities.
- Qualifications: Experience in a fast-paced admin role, strong communication skills, and attention to detail required.
- Other info: DPD is a Disability Confident Employer and promotes from within.
The predicted salary is between 21000 - 26000 £ per year.
Overview
Goods on Hold Operative role at DPD UK, Bridgwater, England, United Kingdom. Join our depot operations team within a fast-paced logistics environment.
Responsibilities
- Work closely with the Operations Manager to manage the held parcel process within the depot to meet deadlines and targets.
- Ensure maximum visibility of a parcel during its life cycle and present the parcel for delivery on the required date.
- Resolve customer queries and handle depot collections.
- Ensure all “unable to locate” parcels have correct delivery information.
- If parcels are damaged or open, move them to the goods on hold area for further investigation.
- Request further information or return items to customers as needed.
- Complete administration for mis-routed and mislabelled parcels.
- Work with senior management and security to identify and prevent fraudulent consignments.
- Carry out housekeeping checks and handle customer parcel searches as requested.
Qualifications
- Proven experience in a fast-paced administrative role, ideally within a warehouse environment or customer-facing role.
- High level of accuracy, self-motivation and organisation.
- Strong communication skills, confident interacting with customers over the phone and in person.
- Excellent administration skills with the ability to use Microsoft Office programs.
- Outstanding attention to detail and security awareness.
- Demonstrate the core DPD values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Employment details
- Contract: Permanent, 40 Hours Per Week
- Location: DPD Bridgwater, Woodlands Business Park, Bristol Rd, TA6 4FJ
- Days of Work: Monday to Friday
- Hours of Work: 4am – 12pm
- Seniority level: Entry level
- Job function: Distribution
- Industries: Truck Transportation
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with family and friends
- Free eye tests and support with the cost of glasses for employees who use screens as part of their job
Join us to grow with a company that aims to be the UK’s most sustainable delivery company while delivering world-class service to customers. If you identify with our aims and values, apply today.
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Goods on Hold Operative employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in person or over the phone, make sure to demonstrate these values, as they are crucial to the company culture.
✨Tip Number 2
Highlight any previous experience you have in fast-paced environments, especially in administrative roles or customer service. Be prepared to discuss specific examples of how you've handled challenges in these settings during interviews.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these will be essential for the administrative tasks involved in the role. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Prepare to discuss how you would handle customer queries and parcel issues. Think about scenarios where you resolved problems effectively, as this will showcase your communication skills and attention to detail, which are key for this position.
We think you need these skills to ace Goods on Hold Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced administrative roles or customer-facing positions. Emphasise skills like accuracy, organisation, and communication, which are crucial for the Goods on Hold Operative role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for DPD's commitment to sustainability and customer service. Mention specific examples of how you embody their core values such as Passion, Respect, and Accountability.
Highlight Relevant Skills: Clearly outline your proficiency with Microsoft Office and any experience you have with parcel management or warehouse operations. This will demonstrate your capability to handle the responsibilities of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the position.
How to prepare for a job interview at DPD UK
✨Show Your Attention to Detail
As a Goods on Hold Operative, attention to detail is crucial. Be prepared to discuss examples from your past experience where your accuracy made a difference, especially in administrative tasks or customer interactions.
✨Demonstrate Strong Communication Skills
You'll be interacting with customers and team members regularly. Practice articulating your thoughts clearly and confidently, and think of scenarios where you successfully resolved customer queries or collaborated with colleagues.
✨Familiarise Yourself with DPD's Values
DPD values Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Research these values and think about how you embody them in your work ethic and past experiences. Be ready to share specific examples during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding parcel handling and customer service. Think through potential scenarios you might face in the role and how you would handle them effectively.
