Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD UK, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like free life assurance, holiday trading, and never working on your birthday!
- Why this job: Be part of a fast-paced team that values inclusivity and offers career growth opportunities.
- Qualifications: Experience in a fast-paced admin role, strong communication skills, and attention to detail required.
- Other info: DPD is a Disability Confident Employer and promotes from within.
The predicted salary is between 21000 - 26000 £ per year.
Overview
Contract: Permanent 40 Hours Per Week
Salary: £26,400 per annum
Location: DPD Bridgwater, Woodlands Business Park, Bristol Rd, TA6 4FJ
Days of Work: Monday to Friday
Hours of Work: 4am – 12pm
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Responsibilities
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face
- Excellent administration skills with the ability to use Microsoft Office programmes
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today.
#J-18808-Ljbffr
Goods on Hold Operative employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in person or over the phone, make sure to demonstrate these values, as they are crucial to the company culture.
✨Tip Number 2
Highlight any previous experience you have in fast-paced environments, especially in administrative roles or customer service. Be prepared to discuss specific examples of how you've handled challenges in these settings during interviews.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these will be essential for the administrative tasks involved in the role. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Prepare to discuss how you would handle customer queries and parcel issues. Think about scenarios where you resolved problems effectively, as this will showcase your communication skills and attention to detail, which are key for this position.
We think you need these skills to ace Goods on Hold Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced administrative roles or customer-facing positions. Emphasise skills like accuracy, organisation, and communication, which are crucial for the Goods on Hold Operative role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for DPD's commitment to sustainability and customer service. Mention specific examples of how you embody their core values such as Passion, Respect, and Accountability.
Highlight Relevant Skills: Clearly outline your proficiency with Microsoft Office and any experience you have with parcel management or warehouse operations. This will demonstrate your capability to handle the responsibilities of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the position.
How to prepare for a job interview at DPD UK
✨Show Your Attention to Detail
As a Goods on Hold Operative, attention to detail is crucial. Be prepared to discuss examples from your past experience where your accuracy made a difference, especially in administrative tasks or customer interactions.
✨Demonstrate Strong Communication Skills
You'll be interacting with customers and team members regularly. Practice articulating your thoughts clearly and confidently, and think of scenarios where you successfully resolved customer queries or collaborated with colleagues.
✨Familiarise Yourself with DPD's Values
DPD values Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Research these values and think about how you embody them in your work ethic and past experiences. Be ready to share specific examples during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding parcel handling and customer service. Think through potential scenarios you might face in the role and how you would handle them effectively.
