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- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD UK, a leading logistics company with a strong team spirit.
- Benefits: Enjoy holiday trading, enhanced family leave, free life assurance, and discounts at hundreds of retailers.
- Why this job: Be part of a dynamic team and make a real difference in logistics.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
DPD UK, Bridgwater, England, United Kingdom
Contract: Fixed Term Contract for 6 Months - 40 Hours Per Week
Location: DPD Bridgwater, Woodlands Business Park, Bristol Rd, TA6 4FJ
Days of Work: Monday to Friday
Hours of Work: 4am - 12pm
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. You will also be resolving customer queries and dealing with depot collections.
Responsibilities
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- Be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen
Join DPD to develop your career. If you identify with our aims and values and can help us deliver our customers' promises, apply today.
Goods on Hold Operative - 6 Month Fixed Term Contract employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative - 6 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Research DPD's values and culture so you can show how you fit in. When you apply through our website, mention specific examples that align with our core values like Passion and Accountability.
✨Tip Number 2
Network like a pro! Connect with current or former DPD employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about scenarios where you've demonstrated strong communication skills or attention to detail, as these are key for the Goods on Hold Operative position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and reinforces your enthusiasm for joining the DPD team.
We think you need these skills to ace Goods on Hold Operative - 6 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Goods on Hold Operative role. Highlight any previous work in fast-paced environments or customer-facing roles, as this will show us you’re a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with DPD's core DNA values. We love seeing genuine enthusiasm!
Show Off Your Attention to Detail: In your application, give examples of how you've demonstrated accuracy and attention to detail in past roles. This is super important for the Goods on Hold Operative position, so make it clear to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DPD UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the responsibilities listed in the job description, such as handling mis-routes and customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with customers and team members, be prepared to discuss your communication style. Think of examples where you've successfully resolved customer issues or collaborated with colleagues. This will highlight your ability to fit into the team and handle the demands of the job.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, come prepared with examples that showcase your attention to detail. Whether it's a time you caught an error in a delivery process or how you ensure all parcels are correctly labelled, these anecdotes will illustrate your capability to meet the high standards expected at DPD.
✨Align with DPD's Values
DPD values Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interview, weave these values into your responses. Share experiences that reflect these traits, showing that you not only understand the company culture but also embody it in your work ethic.
