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- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, the UK's most sustainable delivery company with a strong ethical culture.
- Benefits: Competitive salary, holiday trading, free life assurance, and discounted shopping.
- Why this job: Be part of a fast-paced team and make a real impact on customer satisfaction.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 26400 - 36960 £ per year.
Company Description
\”Contract: Permanent / 40 Hours Per Week\”
- Salary: circa £26,400
- Location: DPD Raunds, Warth Park Way, Raunds, NN9 6NY
- Days of Work: Monday to Friday
- Hours of Work: 6am – 2pm
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. You will also be resolving customer queries and dealing with depot collections.
Other key accountabilities will be:
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face
- Excellent administration skills with the ability to use Microsoft Office programmes
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\\\’ promises, then this is the job for you! Apply today.
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Goods on Hold Operative employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DPD's values and mission. This way, you can show how you align with their goals and demonstrate that you're not just looking for any job, but specifically want to be part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the Goods on Hold Operative role. Think about your past experiences in fast-paced environments and how they relate to the responsibilities listed in the job description. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! Since this role involves interacting with customers and colleagues, be ready to share examples of how you've effectively communicated in previous jobs. Whether it's resolving queries or working as part of a team, let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive, which is always a plus!
We think you need these skills to ace Goods on Hold Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Goods on Hold Operative role. Highlight any relevant administrative or warehouse experience, and don’t forget to showcase your attention to detail and communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Mention how your values align with DPD's core DNA values like Passion, Respect, and Accountability.
Showcase Your Achievements: When filling out your application, include specific examples of your past achievements. Whether it’s resolving customer queries or improving processes, we want to see how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to the right people. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values and how they operate will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous roles, especially in fast-paced environments. Highlight specific examples where you demonstrated accuracy, organisation, and strong communication skills, as these are crucial for the Goods on Hold Operative position.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer queries, think of potential scenarios you might face. Prepare responses that show your problem-solving skills and ability to handle difficult situations with professionalism and empathy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for progression, or how DPD measures success in this role. This shows your genuine interest in the position and the company.
