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For Companies At a Glance
- Tasks: Assist customers, support drivers, and ensure smooth operations in a dynamic environment.
- Company: Join DPD UK, a leader in sustainable parcel delivery and e-commerce solutions.
- Benefits: Enjoy competitive pay, holiday trading, health services, and discounts on shopping.
- Why this job: Be part of a growing company that values your development and career progression.
- Qualifications: Bring passion, strong communication skills, and a positive attitude to the team.
- Other info: Flexible shifts and a supportive culture await you at DPD.
Overview
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and aims to be the most sustainable delivery company in the UK. DPD is a Valuable 500 company and a Disability Confident Employer.
Contract type: Permanent, 30 hours per week.
Salary: £14.93 per hour, overtime paid at enhanced rate.
Location: DPD Barking Depot, Unit 1, Segro Park Newham, Spur Road, Barking, IG11 7SD.
Shift pattern: Monday – Friday 13:00 – 19:30 or Tuesday – Saturday 11:00 – 17:00.
Responsibilities
- Answering telephone calls, assisting customers with enquiries and adhering to depot KPI`s.
- Assisting drivers with locating addresses and providing delivery instructions.
- Assisting customers and providing excellent customer service.
- Debrief of drivers ensuring processes are followed correctly.
- Reporting and logging damaged handheld devices (Saturn) so these can be fixed without delay.
- Ensuring contractor paperwork is completed.
- Basic administrative duties.
- Implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times.
- Implement the Security Policy ensuring and maintaining a secure passage of goods for the customer.
- Carry out such other duties as may reasonably be requested by the Depot Management Team.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Qualifications
- Passion and self-determination
- Keen eye for detail
- Excellent organisational skills
- Ability to work under pressure and meet deadlines
- Flexibility and adaptability to work across various areas of the warehouse if required
- Strong communication skills, both verbal and written
- Proficiency in using computer systems and handheld devices
- Customer service orientation with a positive attitude
- Basic numeracy and literacy skills
- Ability to multitask and prioritise workload effectively
- Team player with a collaborative approach
- Problem-solving skills and initiative
- Reliability and punctuality
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum Help@Hand – essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job
Additional information
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\\\’ promises, then this is the job for you! Apply today.
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Debrief Operative employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debrief Operative
✨Tip Number 1
Get to know DPD's values inside out! When you’re chatting with the team, drop in how your passion and flexibility align with their core DNA values. It shows you’re not just looking for any job, but you genuinely want to be part of their mission.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a customer. DPD loves a positive attitude, so share those stories that highlight your problem-solving skills and teamwork!
✨Tip Number 3
Be ready to talk about your organisational skills! DPD is all about efficiency, so prepare examples of how you’ve managed multiple tasks under pressure. Show them you can keep things running smoothly, even when the heat is on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD family. Let’s get you that Debrief Operative role!
We think you need these skills to ace Debrief Operative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the role shine through! We want to see that you’re genuinely excited about joining DPD and contributing to our mission of being the most sustainable delivery company in the UK.
Tailor Your CV: Make sure to customise your CV to highlight the skills and experiences that align with the Debrief Operative role. We love seeing how your background fits with our core values like Passion, Respect, and Accountability.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can help us meet our depot KPIs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DPD.
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD UK and its values. Understand their commitment to sustainability and customer service. This will not only show your interest but also help you align your answers with their core values during the interview.
✨Showcase Your Customer Service Skills
As a Debrief Operative, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle enquiries effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of situations where you faced challenges and how you resolved them. DPD values initiative and problem-solving, so be ready to discuss specific instances where you’ve successfully navigated issues, especially in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or growth opportunities within DPD. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
