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For Companies At a Glance
- Tasks: Assist customers with parcel deliveries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, free life assurance, and discounted shopping.
- Why this job: Be part of a friendly team that values customer service and offers career progression.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a part-time, 6-month fixed term role with flexible working hours.
The predicted salary is between 14240 - 19920 £ per year.
Customer Service Advisor – Part Time – 6 Month Fixed Term
DPD UK Clyst Honiton, England, United Kingdom
1 day ago Be among the first 25 applicants
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Company Description
- Contract: 6 Month Fixed Term 22.5 hours per week
- Salary: Circa £23800 per annum (for full time 37.5 hour position)
- Location: DPD Exeter, Spitfire Avenue, Skypark, Clyst Honiton, EX5 2FR
- Days of Work: Wednesday to Friday. Saturday on a rota basis
- Hours of Work: 08:30-17:00 or 09:30-18:00 (1hr lunch)
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
Qualifications
What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Customer Service
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Industries
Truck Transportation
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Customer Service Advisor - Part Time - 6 Month Fixed Term employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - 6 Month Fixed Term
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer service challenges in fast-paced environments. Highlight your problem-solving skills and ability to maintain professionalism under pressure, as these are key traits they are looking for.
✨Tip Number 3
Research common issues faced in the delivery industry and think about how you would address them. Being able to speak knowledgeably about potential challenges and solutions will set you apart from other candidates.
✨Tip Number 4
Network with current or former DPD employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Customer Service Advisor - Part Time - 6 Month Fixed Term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your ability to work in a fast-paced environment and showcase any specific achievements that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your values align with DPD's core DNA values, such as Passion, Respect, and Accountability, and provide examples of how you've gone the extra mile for customers in the past.
Highlight Communication Skills: In your application, stress your strong communication skills and confident telephone manner. Provide examples of how you've built rapport with customers and resolved their issues effectively.
Showcase Technical Proficiency: Mention your proficiency in Microsoft Office programmes and any other relevant software. Highlight your administrative skills and how they contribute to efficient customer service.
How to prepare for a job interview at DPD UK
✨Show Your Customer Service Skills
Make sure to highlight your experience in fast-paced customer service environments. Be ready to share specific examples of how you've handled difficult situations or exceeded customer expectations.
✨Demonstrate Strong Communication
Since the role requires a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare for common customer queries and think about how you would respond professionally.
✨Emphasise Problem-Solving Abilities
DPD values accountability and ownership, so be prepared to discuss how you've proactively solved problems in previous roles. Think of instances where you identified issues and took the initiative to resolve them.
✨Align with DPD's Core Values
Familiarise yourself with DPD's DNA values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During the interview, try to weave these values into your responses to show that you resonate with their company culture.