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For Companies At a Glance
- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, free life assurance, and discounted shopping.
- Why this job: Be part of a friendly team focused on customer satisfaction and career growth.
- Qualifications: Experience in fast-paced customer service, strong communication skills, and proficiency in Microsoft Office.
- Other info: This is a 6-month fixed-term contract with opportunities for career progression.
Company Description
- Contract: 6 Month Fixed Term Contract Hours Per Week
- Location: DPD Goole, Ozone Way, Howden, DN14 7SE
- Salary: £23,400
- Days of Work: 5 from 7 to include weekends
- Hours of Work: 09:00 – 17:00
Join us on our journey as we aim to be the UK\’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you\’ll receive fantastic benefits starting on day one, including never working on your birthday ever again
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You\’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
Qualifications
What we\’re looking for;
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the \’extra mile\’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn\’t be able to deliver our award-winning service to millions of customers across the country each day. It\’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100\’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you Apply today.
Customer Service Advisor employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with these principles.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles that showcase your ability to handle fast-paced environments. Highlight instances where you successfully resolved customer issues or exceeded expectations.
✨Tip Number 3
Research common delivery-related queries and issues customers face. Being knowledgeable about these topics will help you engage in meaningful conversations during interviews and show your proactive approach to problem-solving.
✨Tip Number 4
Network with current or former DPD employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service, particularly in fast-paced environments. Use specific examples to demonstrate your problem-solving skills and ability to handle customer queries effectively.
Showcase Communication Skills: Since strong communication is crucial for this role, make sure to convey your excellent verbal and written communication skills in your application. Consider including examples of how you've successfully built rapport with customers in the past.
Align with Company Values: DPD values Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Reflect these values in your application by providing examples of how you embody them in your work ethic and interactions with customers.
How to prepare for a job interview at DPD UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled challenging situations, resolved disputes, or exceeded customer expectations.
✨Demonstrate Strong Communication Skills
Since the role requires a confident telephone manner, practice articulating your thoughts clearly and professionally. Consider doing mock interviews to refine your communication style and build rapport quickly.
✨Emphasise Problem-Solving Abilities
Prepare to discuss instances where you've proactively identified issues and taken ownership to resolve them. This will show your potential employer that you can handle the fast-paced environment effectively.
✨Align with DPD's Core Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Be prepared to explain how you embody these values in your work ethic and interactions with customers.