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- Tasks: Assist customers with parcel deliveries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a friendly team that values customer service and offers career growth opportunities.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: 12-month contract with job security and a commitment to inclusivity and social responsibility.
The predicted salary is between 22700 - 28400 £ per year.
Contract: 12 month FTC - 37.5 hours per week.
Salary: £28,474.04 including London Weighting Allowance
Location: 3 Collett Way, Southall, London, UB2 4SE
Days of Work: 5 from 7 to include weekends
Hours of Work: 08:30-17:00
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Prepare specific examples from your past customer service experiences that showcase your problem-solving skills and ability to handle fast-paced environments. This will help you stand out as a candidate who can thrive in their busy setting.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to build your confidence and rapport-building techniques.
✨Tip Number 4
Research common customer service challenges in the delivery industry. Being knowledgeable about potential issues and how to resolve them will show your proactive approach and readiness to contribute to the team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your communication skills and ability to resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and aligns with DPD's values. Mention how you can contribute to their goal of providing world-class service and your willingness to go the extra mile.
Showcase Relevant Skills: In your application, emphasise your strong communication skills, problem-solving abilities, and proficiency in Microsoft Office. Provide examples of how you've used these skills in previous roles.
Research DPD: Familiarise yourself with DPD's mission and values. Understanding their commitment to sustainability and customer satisfaction will help you tailor your application and show that you're a good fit for their team.
How to prepare for a job interview at DPD UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled challenging situations and exceeded customer expectations.
✨Demonstrate Strong Communication Skills
Since the role requires a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare for common customer queries and how you would respond to them effectively.
✨Emphasise Problem-Solving Abilities
Prepare to discuss instances where you've successfully resolved issues. DPD values accountability, so be ready to explain how you took ownership of a problem and what steps you took to resolve it.
✨Align with DPD's Core Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Think of examples from your past that demonstrate these values in action, as they are crucial to the company culture.