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- Tasks: Assist customers with parcel deliveries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, enhanced maternity/paternity leave, and discounted shopping.
- Why this job: Be part of a friendly team that values customer service and offers career progression opportunities.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a full-time, entry-level position with a 6-month fixed-term contract.
The predicted salary is between 18600 - 26040 £ per year.
Location: DPD Lincoln Depot, Electric Avenue, Withan St Hughes, Lincoln, LN6 9B
Contract: 6 Month Fixed Term Contract - 37.5 Hours Per Week
Salary: £23,400
Days of Work: Monday - Friday
Hours of Work: 09:00 - 17:30
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer service scenarios related to parcel delivery and think about how you would handle them. Being prepared with specific examples will show your problem-solving skills and readiness for the role.
✨Tip Number 3
Network with current or former DPD employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since the role requires a confident telephone manner, consider role-playing with a friend to simulate customer interactions and improve your rapport-building skills.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your communication skills and ability to resolve issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with DPD's core values like Passion, Respect, and Accountability, and provide examples of how you've gone the extra mile for customers in the past.
Showcase Relevant Skills: Emphasise your strong communication skills and proficiency in Microsoft Office. Highlight any experience you have with problem-solving and working collaboratively with teams, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at DPD UK
✨Show Your Customer Service Skills
Make sure to highlight your experience in fast-paced customer service environments. Share specific examples of how you've successfully resolved customer issues or exceeded their expectations.
✨Demonstrate Strong Communication
Practice your communication skills before the interview. Be prepared to showcase your confident telephone manner and ability to build rapport quickly with customers, as this is crucial for the role.
✨Emphasise Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and solve problems effectively. DPD values self-motivation and initiative, so be ready to share how you take ownership of challenges.
✨Align with DPD's Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Be ready to explain how you embody these values in your work and interactions.
