At a Glance
- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, free life assurance, and discounted shopping.
- Other info: Fixed term contract with opportunities for development and promotion.
- Why this job: Be part of a friendly team focused on customer satisfaction and career growth.
- Qualifications: Experience in fast-paced customer service and strong communication skills required.
The predicted salary is between 18800 - 25800 £ per year.
- Contract: Fixed Term Contract / 37.5 Hours per Week
- Salary: £23,809.50
- Location: DPD Chelmsford, 2 James Fenton Way, Sheepcoates, Chelmsford, CM2 5AN
- Days of Work: Monday to Friday
- Hours of Work: 09:00 - 17:00
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Google / Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
If you identify with our aims and values and can help us deliver our customers\' promises, then this is the job for you! Apply today. #J-18808-Ljbffr
Customer Service Advisor - 6 Month Fixed Term Contract in Chelmsford employer: DPD UK
DPD Chelmsford is an exceptional employer that prioritises the well-being and development of its employees. With a commitment to sustainability and a vibrant work culture, you will enjoy competitive benefits from day one, including never working on your birthday, enhanced family leave packages, and opportunities for career progression in a supportive environment. Join us in delivering world-class service while being part of a company that values passion, respect, and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract in Chelmsford
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interview, be ready to share examples of how you've demonstrated these values in your previous roles.
✨Tip Number 2
Brush up on your problem-solving skills. Think of specific instances where you successfully resolved customer issues in a fast-paced environment, as this will show your ability to handle the demands of the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll be dealing with customers directly, being able to convey information clearly and build rapport quickly is essential.
✨Tip Number 4
Research common delivery issues and customer service scenarios related to parcel delivery. Being knowledgeable about these topics can help you stand out during the interview process.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your communication skills and ability to resolve issues.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for customer service and aligns with DPD's values. Mention how you can contribute to their goal of providing world-class service and your willingness to go the extra mile.
Showcase Relevant Skills:In your application, emphasise your strong administration skills and proficiency in Google/Microsoft Office programmes. Provide examples of how you've used these skills to solve problems or improve customer satisfaction.
Demonstrate Cultural Fit:Research DPD's core values and incorporate them into your application. Show how your personal values align with theirs, particularly in areas like respect, honesty, and accountability.
How to prepare for a job interview at DPD UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in a fast-paced customer service environment. Be ready to share specific examples of how you've successfully handled customer queries or resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions by rehearsing your responses to ensure you come across as polite and professional.
✨Emphasise Problem-Solving Abilities
The job involves identifying and resolving delivery issues, so be prepared to discuss how you've approached problem-solving in the past. Share examples where you've taken initiative to resolve a situation, showcasing your accountability and flexibility.
✨Align with DPD's Core Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During the interview, try to weave these values into your answers, demonstrating that you not only understand them but also embody them in your work ethic.
