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For Companies At a Glance
- Tasks: Drive a 3.5 tonne van, collect and deliver parcels with a focus on customer satisfaction.
- Company: Join DPD UK, a leading parcel delivery company committed to sustainability and innovation.
- Benefits: Enjoy competitive pay, holiday trading, health services, and discounts at hundreds of retailers.
- Why this job: Be the face of DPD, work in a dynamic environment, and grow your career with us.
- Qualifications: Must have a full UK driving licence and excellent customer service skills.
- Other info: Opportunities for development and promotion within a supportive team culture.
Job Details
- Location: DPD Newtown
- Salary: £13.00ph – overtime paid at enhanced rate
- Shift Pattern: 4 from 7 to be discussed at interview
- Hours of Work: 08:00 – 18:00
- Contract: Permanent Full Time
- Working Hours Per Week: 40 Hours Per Week
DPD UK is a member of Geopost, a market leader in parcel delivery and e‑commerce solutions, serving customers worldwide. With a turnover of nearly £2 billion, we aim to be the most sustainable delivery company in the UK and to deliver the best service, technology and people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
- Serve as the first point of contact for customers, providing exceptional service when collecting or delivering parcels.
- Load parcels onto your 3.5 tonne van efficiently at the depot at the start of your shift.
- Follow a daily delivery schedule and manage routes to ensure timely collections and deliveries.
- Operate and maintain the van safely, adhering to all traffic laws and company policies.
- Accurately scan and record parcel information using handheld devices.
- Collect signatures and other necessary proof of delivery from customers.
- Report any delivery issues, vehicle problems, or customer concerns promptly to your supervisor.
- Maintain a clean and organised van, conduct daily checks, and report maintenance needs.
- Adapt delivery approach to changing weather conditions.
- Collaborate with depot staff and other drivers for smooth operations and efficient parcel sorting.
- Wear the provided uniform and personal protective equipment (PPE) at all times while on duty.
- Demonstrate DPD’s DNA values: Honesty, Respect, Passion, Flexibility, Caring and Accountability.
Qualifications
Required:
- Full UK driving licence and at least 12 months of regular driving experience.
Desired:
- Exceptional customer service skills.
- Ability to work to deadlines, be flexible and go above and beyond.
- Friendly, approachable, positive, resourceful and professional attitude.
- Strong multi‑tasking and problem‑solving abilities.
- Capable of lifting, loading and carrying parcels up to 30 kg.
- Excellent time‑management and organisational skills.
- Good physical fitness to meet job demands.
- Works independently and as part of a team.
- Basic computer skills and ability to use handheld devices.
- Comfortable working in various weather conditions.
- Knowledge of local roads and geography.
Benefits
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 × salary on joining the pension scheme.
- Unum Help@Hand – essential health and wellbeing services.
- Health Kiosks at every location.
- Vitality at Work.
- Free on‑site parking.
- Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping.
- Milestone days off to celebrate with family and friends.
- Free eye tests for employees who use a screen as part of their job and support with the cost of glasses.
Joining DPD can lead to a stable job and a career. We pride ourselves on recognising and developing talent with opportunities for promotion from within.
Apply today if you share our aims and values and can help us deliver our customers\’ promises.
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Collection and Delivery Driver - 3.5 Tonne employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Delivery Driver - 3.5 Tonne
✨Tip Number 1
Familiarise yourself with the local area and road networks. Knowing the quickest routes and potential traffic hotspots can give you an edge during the interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have with DPD staff or during the application process. Being friendly and approachable can make a lasting impression, as this role heavily relies on excellent customer interaction.
✨Tip Number 3
Prepare to discuss your experience with handling deliveries and managing schedules. Be ready to share specific examples of how you've successfully navigated challenges in previous driving roles, as this will highlight your problem-solving abilities.
✨Tip Number 4
Show your commitment to safety and vehicle maintenance. Be prepared to talk about how you ensure your vehicle is in top condition and how you adhere to traffic laws, as this reflects your professionalism and responsibility as a driver.
We think you need these skills to ace Collection and Delivery Driver - 3.5 Tonne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant driving experience and customer service skills. Emphasise any previous roles where you managed deliveries or worked in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and DPD's commitment to customer satisfaction. Mention specific examples of how you've provided excellent service in past positions.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as time management, problem-solving, and physical fitness. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DPD UK
✨Know the Company Values
DPD places a strong emphasis on their core values: Honesty, Respect, Passion, Flexibility, Caring, and Accountability. Make sure to understand these values and think of examples from your past experiences that demonstrate how you embody them.
✨Demonstrate Customer Service Skills
As a Collection and Delivery Driver, you'll be the face of the company. Prepare to discuss how you've provided exceptional customer service in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Local Geography
Having a good knowledge of local roads and geography is crucial for this role. Before the interview, review maps or use navigation apps to familiarise yourself with the area around Newtown. This will show your preparedness and understanding of the job requirements.
✨Prepare for Practical Questions
Expect questions about how you would handle various scenarios on the job, such as dealing with delivery issues or managing your route efficiently. Think through potential challenges you might face and how you would resolve them, showcasing your problem-solving skills.