Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive a 3.5 tonne van, collect and deliver parcels while providing top-notch customer service.
- Company: Join DPD UK, a leader in sustainable parcel delivery and e-commerce solutions.
- Benefits: Enjoy competitive pay, holiday trading, health services, and discounts at hundreds of retailers.
- Why this job: Be the face of DPD, making a real impact on customer satisfaction every day.
- Qualifications: Must have a full UK driving licence and a passion for excellent customer service.
- Other info: Permanent full-time role with great career growth opportunities in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Collection and Delivery Driver – 3.5 Tonne
Company: DPD UK – DPD West London Depot, 28 Commercial Way, Park Royal, London, NW10 7XF
Salary: £14.56 per hour (overtime at enhanced rate)
Contract Type: Permanent Full Time
Shift Pattern: Monday – Friday, 10:00–18:30
Hours per week: 40 hours
Job Description
As a Collection and Delivery Driver for DPD, you will be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities include:
- Serving as the first point of contact for customers, providing exceptional service when collecting or delivering parcels.
- Starting your shift at the depot, where you\’ll be responsible for efficiently loading parcels onto your 3.5 tonne van.
- Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries.
- Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies.
- Accurately scanning and recording parcel information using handheld devices.
- Collecting signatures and other necessary proof of delivery from customers.
- Promptly reporting any delivery issues, vehicle problems or customer concerns to your supervisor.
- Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs.
- Adapting to changing weather conditions and adjusting your delivery approach accordingly.
- Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting.
- Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty.
- Demonstrating DPD’s core values: honesty, respect, passion, flexibility, caring and accountability.
Qualifications
To be considered for the role you must have:
- Held a full UK driving licence with at least 12 months regular driving experience.
- Recognise the value of providing great customer service.
- Can work to deadlines, are flexible and always go above and beyond.
- Friendly, approachable, positive, resourceful and professional.
- Able to multi‑task and problem‑solve.
- Capacity to lift, load and carry parcels weighing up to 25 kg / 30 kg.
- Excellent time‑management and organisational skills.
- Good level of physical fitness to meet the demands of the role.
- Can work independently and as part of a team.
- Basic computer skills and the ability to use handheld devices.
- Comfortable working in various weather conditions.
- Good knowledge of local roads and geography.
Benefits
We recognise that our people are at the heart of our business. Our benefits include:
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 × salary on joining the pension scheme.
- Unum Help@Hand – essential health and wellbeing services for you and eligible family members.
- Health Kiosks visiting every location.
- Vitality at Work.
- Free on‑site parking.
- Discounted shopping from hundreds of retailers including up to 5% off supermarket shopping.
- Milestone days off to celebrate with your family and friends.
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job.
DPD is a Valuable 500 company and a Disability Confident Employer.
#J-18808-Ljbffr
Collection and Delivery Driver - 3.5 Tonne employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Delivery Driver - 3.5 Tonne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD UK. Understand their values and what makes them tick. This way, you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for drivers and prepare your answers. Focus on your customer service skills and how you handle challenges on the road. We want to see that you can keep calm under pressure!
✨Tip Number 3
Dress the part! When you show up for your interview, wear something smart but comfortable. It shows you respect the opportunity and are ready to represent DPD's professional image right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Collection and Delivery Driver - 3.5 Tonne
Some tips for your application 🫡
Show Your Customer Service Skills: As a Collection and Delivery Driver, you'll be the face of DPD. Make sure to highlight any previous experience where you provided exceptional customer service. We want to see how you go above and beyond for customers!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like you would when managing your delivery route.
Highlight Your Driving Experience: Don’t forget to mention your driving experience! We’re looking for someone who has held a full UK driving licence for at least 12 months. Share any relevant details about your driving history that showcase your reliability and safety on the road.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at DPD UK
✨Know Your Route
Familiarise yourself with the local area and key routes before the interview. Being able to discuss your knowledge of local roads and geography will show that you’re prepared and understand the importance of efficient deliveries.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. DPD values great service, so be ready to share specific instances where you went above and beyond for a customer.
✨Demonstrate Flexibility and Problem-Solving
Think of scenarios where you had to adapt to changing conditions or solve unexpected problems. Highlighting your ability to remain calm and resourceful under pressure will resonate well with the interviewers.
✨Dress the Part
Even though it’s an interview, dressing professionally can make a strong first impression. Consider wearing smart-casual attire that reflects the company’s values, and be sure to mention your readiness to wear the uniform and PPE when on duty.