DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. Job Description This role requires you to be on-site 3 days a week, in Oldbury, West Midlands. This role is critical for driving large-scale business transformation and establishing best practices for architectural blueprinting, analysis, and implementation while acting as the primary organisational advocate for exceptional customer and colleague experience. Key Tasks/Areas of Responsibility AI Strategy and Integration: Lead the design principles for integrating Artificial Intelligence (AI) capabilities into the business model, processes, and technical architecture, ensuring responsible and value-driven deployment. Customer and Colleague Experience Design: Define, govern, and embed human-centric design principles across all business and enterprise blueprints, ensuring that transformation initiatives prioritise customer value, usability, accessibility, and colleague efficiency and well-being. Impact Measurement and Feedback: Establish and monitor metrics (KPIs) to track the success of architectural and operating model changes based on qualitative and quantitative improvements in customer satisfaction and colleague productivity/experience. Business Requirement Translation: Ensure the Business Analyst function effectively captures, analyses, and translates complex business requirements into tangible architectural blueprints and change initiatives. Risk and Quality Assurance: Establish quality gates and design assurance processes to mitigate risks associated with organisational, operating model, and architectural changes. Stakeholder Engagement: Collaborate with senior stakeholders across all functions to secure buy-in and resources for strategic design initiatives. Resource Management: Manage the budget and resource allocation for the Design function. Future Direction
Business Architect employer: DPD UK
DPD UK is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary package alongside benefits such as enhanced maternity and paternity leave, free life assurance, and discounted shopping. With a strong commitment to sustainability and innovation, DPD fosters a collaborative work culture where talent is recognised and nurtured, providing ample opportunities for career growth in the dynamic North Region of the UK.
