At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure accurate delivery information.
- Company: Join a leading logistics company with a commitment to inclusivity and employee wellbeing.
- Benefits: Enjoy holiday trading, enhanced family leave, free life assurance, and discounts at over 100 retailers.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in parcel management.
- Qualifications: Fast-paced administrative experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Full‑time. Function: Warehousing. Vacancy Type: Fixed Term Contract. Days of Work: Sunday to Thursday. Hours of Work: 06:00 to 14:30.
Join our depot operations team where you will work closely with the Operations Manager to manage the held parcel process, ensuring deadlines and targets are met and customer queries are resolved.
Key Accountabilities- Ensure all ‘unable to locate’ parcels have accurate delivery information.
- Inspect damaged or open parcels and move them to the goods on hold area for investigation.
- Coordinate requests for further information or returns to the customer.
- Complete administration for mis‑routes and mislabelled parcels.
- Collaborate with senior management and security to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Assist with customer parcel searches as needed.
- Experience in a fast‑paced administrative role, preferably in a warehouse or customer‑facing environment.
- High accuracy, self‑motivation, and strong organisational skills.
- Excellent communication skills; confident interacting with customers over the phone and face‑to‑face.
- Proficient in Microsoft Office programmes.
- Attention to detail and security awareness.
- Demonstrates DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4× salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounts at 100+ retailers, including up to 5% off supermarket shopping.
- Milestone days off to celebrate with family and friends.
- Free eye tests and support for glasses for screen‑based work.
DPD is a Valuable 500 company and a Disability Confident Employer. Career development opportunities are available within the organisation.
Goods on Hold Operative - Fixed Term Contract in Swansea employer: DPD Group
At DPD, we pride ourselves on being an excellent employer, offering a supportive work culture that values passion, respect, and accountability. Our Goods on Hold Operative role provides not only competitive benefits such as enhanced maternity and paternity packages, but also ample opportunities for career development within our dynamic depot operations team. Located in a vibrant area, employees enjoy perks like free onsite parking, health kiosks, and discounts at over 100 retailers, making DPD a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative - Fixed Term Contract in Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, check out DPD's values and think about how you can demonstrate them. We want to see that you're not just a fit for the role, but also for our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want you to feel confident when discussing your experience in fast-paced environments and your organisational skills.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've handled customer queries or managed parcels effectively. We love hearing about real-life experiences that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our depot operations team.
We think you need these skills to ace Goods on Hold Operative - Fixed Term Contract in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Goods on Hold Operative role. Highlight any relevant experience in warehousing or administrative roles, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for customer service and how you embody our DPD DNA values like hard work and accountability.
Show Off Your Skills:In your application, be sure to mention your proficiency in Microsoft Office and any experience you have with handling parcels or customer queries. We love seeing candidates who can communicate effectively and work well under pressure!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at DPD Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the key accountabilities listed in the job description, such as managing held parcels and resolving customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with customers and senior management, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in a fast-paced environment. This will highlight your confidence and ability to handle customer interactions smoothly.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this position, be ready to discuss how you ensure precision in your work. Share specific instances where your attention to detail made a difference, whether it was in handling mis-routed parcels or completing administrative tasks. This will reinforce your suitability for the role.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so think of examples where you've worked well within a team. Whether it's coordinating with colleagues or assisting with customer searches, showing that you can work harmoniously with others will resonate well with the interviewers. They’ll want to see that you embody the DPD DNA values.
