At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Competitive salary, holiday trading, free life assurance, and discounted shopping.
- Other info: Enjoy a supportive, inclusive environment with a focus on employee development.
- Why this job: Be part of a fast-paced team with real career growth opportunities.
- Qualifications: Experience in fast-paced admin roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: DPD Guildford - Prime 24, Lyon Way GU16 7EX
Days of Work: Monday to Friday
Hours of Work: 04:00 - 12:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
Job Description:
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be:
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications:
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information:
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Goods on Hold Operative in Surrey employer: DPD Group
At DPD Guildford, we are committed to being the UK’s most sustainable delivery company while providing a world-class service. Our inclusive and ethical work culture fosters employee growth, offering fantastic benefits from day one, including never working on your birthday again! With a focus on career progression and a supportive environment, DPD is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative in Surrey
✨Tip Number 1
Get to know the company! Research DPD's values and mission. When you walk into that interview, show us you understand our commitment to sustainability and customer service. It’ll make you stand out!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to express yourself clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your attention to detail. Bring examples of how you've handled parcels or administrative tasks in the past. We want to see how you ensure accuracy and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, it shows us you’re serious about joining the DPD family. Let’s get you on board!
We think you need these skills to ace Goods on Hold Operative in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Goods on Hold Operative role. Highlight any relevant experience in fast-paced environments and your administrative skills. We want to see how you fit into our DPD DNA values!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining DPD and how your skills align with the job. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, just like we do with our parcels!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team at DPD!
How to prepare for a job interview at DPD Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the key responsibilities, such as handling parcels and resolving customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Highlight any previous experience you've had in fast-paced environments or administrative roles. Be ready to share specific examples of how you've demonstrated accuracy, organisation, and strong communication skills. This will help the interviewer see how your background aligns with what DPD is looking for.
✨Emphasise Your Attention to Detail
Since this role requires a keen eye for detail, be prepared to discuss how you've successfully managed tasks that required precision. You might want to mention any experiences where you identified issues or improved processes, showcasing your ability to maintain high standards.
✨Align with DPD's Values
DPD values Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Think about how you can demonstrate these values during your interview. Share stories that reflect these traits, showing that you not only fit the role but also the company culture.
