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- Tasks: Assist customers with parcel deliveries and resolve any issues.
- Company: Join DPD, the UK's most sustainable delivery company.
- Benefits: Enjoy competitive salary, holiday trading, and discounted shopping.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a friendly team making a real impact on customer satisfaction.
- Qualifications: Experience in fast-paced customer service and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Full-time position based at DPD Guildford - Prime 24, Lyon Way GU16 7EX.
Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4 Saturdays).
Hours of Work: 08:30 - 17:00.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one. DPD is a Valuable 500 company and a Disability Confident Employer.
Responsibilities:
- Assist both internal and external customers in relation to the collection or delivery of their parcels.
- Work closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
- Answer any queries with relation to a delivery status and supply Proof of Delivery (POD).
- Carry out thorough investigations for missing parcels and resolve delivery disputes.
- Promote company products and services to new and existing customers.
Qualifications:
- Proven and demonstrable experience of working in a fast paced customer service environment.
- Strong communication skills with a confident telephone manner and the ability to build quick rapport with the customer.
- Polite and professional at all times and a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Demonstrate high levels of self‑motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits:
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 × salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100’s of retailers, including up to 5 % off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Surrey employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Surrey
✨Tip Number 1
Get to know the company! Research DPD's values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family.
✨Tip Number 3
Network like a pro! Connect with current or former DPD employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from DPD.
We think you need these skills to ace Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your previous customer service experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you embody our DPD DNA values. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a confident tone and don’t shy away from showing your personality – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values, like Passion, Respect, and Accountability, will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went the extra mile for a customer. Highlight situations where you resolved issues or built rapport quickly, as these are key skills for a Customer Service Advisor.
✨Practice Problem-Solving Scenarios
Since the role involves problem-solving, think of common delivery issues and how you would handle them. Practising these scenarios can help you demonstrate your initiative and self-motivation during the interview.
✨Dress Professionally and Be Polite
First impressions matter! Dress smartly and maintain a polite and professional demeanour throughout the interview. Remember, showing respect and professionalism reflects the core values of DPD.