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- Tasks: Manage and develop relationships with 800 customers, ensuring their loyalty and satisfaction.
- Company: Join DPD, a leading logistics company with a focus on customer service.
- Benefits: Enjoy competitive pay, bonuses, health perks, and discounts at retailers.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Make a real impact by enhancing customer experiences and driving sales growth.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent / 37.5 hours per week
Location: Etruria, Stoke ST1 5SY
Bonus: Quarterly bonus paid after probation if set KPIs are achieved
Days of Work: Monday to Friday 9am - 5pm and 9:30 - 5:30
As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with DPD. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service.
Key Responsibilities
- Contact customers using various methods of communication and in line with a predefined contact matrix
- Develop account plans for each customer to support the Account Manager portfolio revenue/contribution targets
- Maintain and update information via Salesforce and other systems used
- Develop multi-functional and multi-level business relationships with customers' organisations
- Identify and develop any additional revenue opportunities within the portfolio and their associated companies
- Maintain an up to date revenue opportunity pipeline
- Monitor the profitability and profile of each customer to ensure the account is trading within acceptable levels
- Identify and manage the resolution of customer problems to secure long term account retention
- Contact customers to maintain planned levels of revenue/contribution improvement through timely rate renewals
- Complete Annual Price Increases for all accounts within your portfolio
- Work with the sales teams to accept accounts for handover in line with company policies and trading agreements
Qualifications
- Demonstrable experience within Account Management / Customer Relationship Management is required.
- You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers' expectations are met.
- Good mathematical skills to support pricing and costing for customers are advantageous.
- Capable of decisive and effective decision‑making in a time‑pressured environment
- Enjoys resolving problems and demonstrates high levels of resilience, self‑motivation and flexibility
- Knowledge and experience in sales and upselling to existing customers
- Attention to detail and good organisation skills
- IT literate and proficient in Microsoft Office/Google Suite applications; Salesforce would be advantageous
- Liaise with customers using telephone, online meeting resources and email
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
Benefits
- Key benefits include:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4× salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work program
- Free on‑site parking
- Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping
- Milestone Days off to celebrate with family and friends
- Free eye tests and support with cost of glasses for screen‑based employees
- Opportunities for development and promotion within a growing organisation
Indoor Account Manager in Stoke-on-Trent employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Indoor Account Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research DPD's values and culture so you can show how you fit in. When you chat with them, drop in some examples of how you've demonstrated those core values like Passion and Accountability.
✨Tip Number 2
Practice your pitch! You’ll want to be able to talk about your experience in Account Management confidently. Think about specific situations where you’ve built strong customer relationships or solved problems effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Indoor Account Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Indoor Account Manager role. Highlight your experience in account management and customer relationship management, as these are key for us. Use specific examples that showcase your skills in building relationships and resolving customer issues.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our core values like Passion and Accountability. Keep it concise but make sure to include how your experience aligns with the responsibilities listed in the job description.
Showcase Your Communication Skills: Since you'll be contacting customers via phone and email, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors. We want to see that you can engage effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your documents!
How to prepare for a job interview at DPD Group
✨Know Your Customers
Before the interview, take some time to research the company’s customer base. Understand who they are and what their needs might be. This will help you demonstrate your ability to build relationships and manage accounts effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your resilience and flexibility in challenging situations, as these traits are crucial for an Indoor Account Manager.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce is advantageous, brush up on your knowledge of the platform. Be ready to discuss how you’ve used it or similar systems to manage customer information and track sales opportunities.
✨Demonstrate Your Sales Acumen
Think of specific instances where you've upsold or developed additional revenue opportunities within existing accounts. Be prepared to discuss your approach and the results you achieved, as this will show your potential value to the team.