At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy competitive pay, holiday trading, and never work on your birthday again!
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a fast-paced team making a real impact in logistics.
- Qualifications: Experience in admin or customer-facing roles, strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
- Goods on Hold Operative
- Full-time
- Job Title: Goods on Hold Operative
- Function: Warehousing
- Vacancy Type: Admin Purposes (only to be used as part of configuration)
- Contract: Permanent or FTC
- Location: Stockport
- Days of Work: 5 from 7 to include weekends
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.
You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets.
You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date.
As well as this you will be resolving customer queries and dealing with depot collections.
- Other key accountabilities will be;
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
- What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face
- Excellent administration skills with the ability to use Microsoft Office programmes
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day.
It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
- To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career.
DPD prides itself on recognising and developing talent alongside a desire to promote from within.
As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
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Goods on Hold Operative - Register your interest in Stockport employer: DPD Group
DPD Group in Sheffield is an excellent employer, offering a competitive hourly wage and enhanced overtime rates for our Class 1 Drivers. Our supportive work culture fosters employee growth and development, while our commitment to sustainability makes your role meaningful as you contribute to becoming the UK’s greenest delivery team.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative - Register your interest in Stockport
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to DPD Group. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at DPD Group. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Goods on Hold Operative - Register your interest in Stockport
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at DPD Group.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at DPD Group.
How to prepare for a job interview at DPD Group
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
