DPD Group is recruiting a Customer Service Team Manager in Smethwick. You will lead a busy team, ensuring excellent customer service and a consistently positive customer experience while aligning with DPD's values and operational standards.
You will drive performance, manage policy compliance, and deliver strong KPIs in a hybrid working pattern (3 days office, 2 at home). The role offers stability, progression and a competitive benefits package.
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Hybrid Customer Service Team Lead | KPI Driven & Growth in Smethwick employer: DPD Group
DPD Group is an excellent employer that prioritises employee growth and development within a dynamic and fast-paced environment. With a strong focus on teamwork and communication, our night shift operations foster a supportive culture where every team member can thrive while enjoying competitive benefits and opportunities for advancement. Join us in our UK depot to be part of a company that values your contributions and is committed to delivering outstanding service to our customers.
