DPD Group is seeking a Customer Services Trainer and Coach to deliver skills-based training for CCS staff across multiple sites, including outsource partners. You will identify development needs and partner with Team Managers to run targeted coaching and workshops.
The role requires experience in classroom and virtual training, strong presentation skills, and a collaborative approach to promoting best practices within CCS.
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Customer Service Training Coach – Drive Skills & Impact in Smethwick employer: DPD Group
DPD Group is an excellent employer that prioritises employee growth and development within a dynamic and fast-paced environment. With a strong focus on teamwork and communication, our night shift operations foster a supportive culture where every team member can thrive while enjoying competitive benefits and opportunities for advancement. Join us in our UK depot to be part of a company that values your contributions and is committed to delivering outstanding service to our customers.
