DPD Group in Smethwick is seeking a Customer Service Specialist on a fixed-term contract (3 months, 37.5 hours per week). You will handle frontline calls, resolve delivery queries with empathy, and maintain performance metrics in a fast-paced environment.
The role requires a proven background in contact centre or inbound customer service, with a warm, confident telephone manner and the ability to perform under pressure. Training is provided and benefits are included.
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Customer Service Specialist – Fast-Paced Call Centre (3-Month FTC) in Smethwick employer: DPD Group
DPD Group is an excellent employer that prioritises employee growth and development within a dynamic and fast-paced environment. With a strong focus on teamwork and communication, our night shift operations foster a supportive culture where every team member can thrive while enjoying competitive benefits and opportunities for advancement. Join us in our UK depot to be part of a company that values your contributions and is committed to delivering outstanding service to our customers.
