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- Tasks: Lead a dynamic team to ensure efficient delivery operations and maintain high service standards.
- Company: Join DPD, a leading delivery company committed to sustainability and exceptional customer service.
- Benefits: Enjoy perks like never working on your birthday, free life assurance, and discounted shopping.
- Why this job: Be part of a fast-paced environment with opportunities for career growth and personal development.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
- Other info: DPD values inclusivity and offers a supportive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: DPD Raunds, Warth Park Way, NN9 6NY
Days of Work: Tuesday to Saturday
Hours of Work: 05:00 - 13:30
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.
Other key accountabilities will be:
- Ensure depot target for Core Routes is achieved
- Ensure depot target Stops Per Route (SPR) is achieved
- Ensuring all other delivery & collection routes are properly set.
- Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
- Maintaining on-going communication with drivers to resolve any issues
- Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
- Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
- Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
- Ensure 'Depot Clear' is achieved in line with depot targets.
Qualifications
What we're looking for:
- You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting.
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our Benefits: We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager - Dispatch employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Dispatch
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Demonstrating these values during your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Highlight your experience in managing teams within fast-paced environments. Be ready to share specific examples of how you've motivated and led teams to achieve targets, as this is crucial for the Shift Manager role.
✨Tip Number 3
Prepare to discuss your problem-solving skills and decision-making processes. Think of scenarios where you've had to make quick decisions under pressure, as this will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Research DPD's commitment to sustainability and their initiatives as a Valuable 500 company. Being knowledgeable about their goals can help you articulate how you can contribute to their mission during interviews.
We think you need these skills to ace Shift Manager - Dispatch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced operations and people management. Use specific examples that demonstrate your ability to motivate and lead a team, especially in a transport setting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company’s values. Mention how your skills align with DPD's commitment to outstanding service and sustainability, and provide examples of how you've achieved similar goals in previous roles.
Highlight Key Skills: Emphasise your strong communication skills, decision-making abilities, and experience with data analysis. These are crucial for the Shift Manager role, so make sure they stand out in both your CV and cover letter.
Showcase Your Values: DPD values Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Reflect these values in your application by providing examples of how you embody them in your professional life.
How to prepare for a job interview at DPD Group
✨Show Your People Management Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Role's Key Performance Indicators
Familiarise yourself with the KPIs mentioned in the job description, such as Service, Cost, and Productivity. Be ready to discuss how you would ensure these targets are met and share any relevant experiences where you've achieved similar goals.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions about how you would maintain ongoing communication with drivers and resolve issues promptly.
✨Demonstrate Your Problem-Solving Abilities
The role requires decisive decision-making and problem resolution skills. Think of specific challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're capable of handling the fast-paced environment at DPD.
