At a Glance
- Tasks: Manage operations, ensure compliance, and lead a team in a fast-paced delivery environment.
- Company: Join DPD, a leading UK delivery company focused on sustainability and customer service.
- Benefits: Enjoy perks like holiday trading, enhanced leave, free life assurance, and retail discounts.
- Other info: Never work on your birthday again and enjoy job security with internal promotion opportunities.
- Why this job: Be part of a socially responsible company with career growth and a supportive culture.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
- Location: Preston West,City Park, Preston, PR2 5BL
- Days of Work:5 from 7
- Hours of Work: 05:30-14:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a turnover of nearly £2 billion,that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.
In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationshipwith them andkeeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.
Other key accountabilities will be;
- Ensure depot targetfor Core Routes is achieved
- Ensure depot target Stops Per Route (SPR) is achieved
- Ensuring all other delivery & collection routes are properly set.
- Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
- Maintaining on-going communication with drivers to resolve any issues
- Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
- Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
- Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
- Ensure "Depot Clear" is achieved in line with depot targets
Qualifications
What we’re looking for;
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
Shift Manager in Preston employer: DPD Group
DPD is an exceptional employer that prioritises sustainability and customer service while fostering a dynamic and inclusive work environment. With a commitment to employee growth, you will benefit from comprehensive training, competitive salaries, and unique perks such as never working on your birthday again. Join us in a role that not only offers job security but also the chance to make a meaningful impact within a company dedicated to ethical practices and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Preston
✨Tip Number 1
Familiarise yourself with DPD's commitment to sustainability and customer service. Understanding their core values will help you align your responses during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Highlight your experience in fast-paced environments, especially in transport or logistics. Be ready to share specific examples of how you've successfully managed teams and met operational targets in similar settings.
✨Tip Number 3
Prepare to discuss your approach to handling customer complaints and escalations. DPD values excellent customer service, so showcasing your problem-solving skills and ability to maintain composure under pressure will set you apart.
✨Tip Number 4
Research the specific focus areas of the Shift Manager role, such as Sortation and Dispatch. Being knowledgeable about these areas will allow you to ask insightful questions during the interview and show your genuine interest in the position.
We think you need these skills to ace Shift Manager in Preston
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Shift Manager at DPD. Familiarise yourself with the key tasks and focus areas mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience in fast-paced operations and people management. Use specific examples that demonstrate your skills in communication, decision-making, and data analysis, as these are crucial for the role.
Align with Company Values:DPD values integrity and alignment with their company ethos. Make sure to reflect these values in your application by discussing how your personal values align with DPD's commitment to sustainability, inclusivity, and customer service.
Craft a Strong Cover Letter:Your cover letter should not only express your interest in the position but also outline how your skills and experiences make you a perfect fit for the Shift Manager role. Be sure to mention your understanding of the operational, compliance, and customer service objectives outlined in the job description.
How to prepare for a job interview at DPD Group
✨Understand the Company Values
Before your interview, take some time to research DPD's commitment to sustainability and inclusivity. Be prepared to discuss how your personal values align with theirs, as this will show that you are a good cultural fit for the company.
✨Demonstrate People Management Skills
As a Shift Manager, you'll be responsible for managing a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will highlight your leadership capabilities.
✨Showcase Your Operational Knowledge
Familiarise yourself with the key focus areas of the role, such as sortation and dispatch operations. Be ready to discuss how you would optimise these processes and ensure compliance with health and safety standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about challenges you might face in a fast-paced environment and how you would handle them, particularly regarding customer service and operational efficiency.
