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- Tasks: Manage operations, ensure compliance, and lead a team in a fast-paced delivery environment.
- Company: Join DPD, a leading UK delivery company focused on sustainability and customer service.
- Benefits: Enjoy perks like holiday trading, enhanced leave, free life assurance, and retail discounts.
- Why this job: Be part of a socially responsible company with career growth and a supportive culture.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
- Other info: Never work on your birthday again and enjoy job security with internal promotion opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join us on our journey to become the UK’s most sustainable delivery company while ensuring our customers receive a world-class service. You will work in a busy, fast-paced environment within a company with a turnover of nearly £2 billion. We offer great benefits and numerous opportunities for career progression.
DPD is committed to creating an open, ethical, inclusive, and socially responsible environment. Along with job security, you will receive the tools needed to succeed, a competitive salary, and fantastic benefits from day one, including never working on your birthday again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Purpose of the Position
To achieve operational, compliance, financial, customer service, and HR objectives through effective management of employees, maintaining company standards, and adhering to ISO procedures. The \’Shift Manager\’ role is divided into five focus areas: Sortation, Dispatch, Customer Experience, Collection Experience, and PM Operation. Each manager will have specific responsibilities but may be required to support other areas as needed. All Shift Managers should be capable of performing duties across all focus areas.
Key Tasks & Responsibilities
Sortation Manager
- Ensure accurate parcel scanning and manage Goods Out of House (GOH) daily.
- Oversee unloading operations to meet throughput and efficiency targets.
- Utilize and ensure effective use of all IT systems related to sorting.
- Meet productivity, security, and safety standards.
- Conduct staff training and ensure compliance with health & safety procedures.
Dispatch Manager
- Plan routes to meet service targets and manage parcel presentation and security.
- Optimize dispatch productivity and IT system usage.
- Ensure brand and health & safety compliance.
Customer Experience Manager
- Manage on-road service performance and customer contact reduction initiatives.
- Handle escalations and complaints effectively.
- Lead staff training and promote safety standards.
Collection Experience Manager
- Oversee collection operations, ensuring targets are met.
- Manage customer engagement and depot/CRM communication.
- Plan for volume fluctuations and safety protocols.
PM Manager
- Plan staffing and manage productivity targets.
- Ensure accurate processing of parcels and vehicle management.
- Lead health & safety initiatives and operational training.
Qualifications
Proven experience in a fast-paced operation with people management skills, ideally within a transport environment. Strong communication, decision-making, resilience, and data analysis skills are essential. High standards of integrity and alignment with DPD values are required.
Additional Information
Benefits include:
- Holiday trading, enhanced maternity/paternity leave, free life assurance, onsite parking, health kiosks, retail discounts, milestone days, and support for eye care.
Joining DPD offers stability and career growth opportunities. We value talent development and internal promotion. If you share our values and aim to deliver excellent service, apply today.
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Shift Manager employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with DPD's commitment to sustainability and customer service. Understanding their core values will help you align your responses during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Highlight your experience in fast-paced environments, especially in transport or logistics. Be ready to share specific examples of how you've successfully managed teams and met operational targets in similar settings.
✨Tip Number 3
Prepare to discuss your approach to handling customer complaints and escalations. DPD values excellent customer service, so showcasing your problem-solving skills and ability to maintain composure under pressure will set you apart.
✨Tip Number 4
Research the specific focus areas of the Shift Manager role, such as Sortation and Dispatch. Being knowledgeable about these areas will allow you to ask insightful questions during the interview and show your genuine interest in the position.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at DPD. Familiarise yourself with the key tasks and focus areas mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in fast-paced operations and people management. Use specific examples that demonstrate your skills in communication, decision-making, and data analysis, as these are crucial for the role.
Align with Company Values: DPD values integrity and alignment with their company ethos. Make sure to reflect these values in your application by discussing how your personal values align with DPD's commitment to sustainability, inclusivity, and customer service.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the position but also outline how your skills and experiences make you a perfect fit for the Shift Manager role. Be sure to mention your understanding of the operational, compliance, and customer service objectives outlined in the job description.
How to prepare for a job interview at DPD Group
✨Understand the Company Values
Before your interview, take some time to research DPD's commitment to sustainability and inclusivity. Be prepared to discuss how your personal values align with theirs, as this will show that you are a good cultural fit for the company.
✨Demonstrate People Management Skills
As a Shift Manager, you'll be responsible for managing a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will highlight your leadership capabilities.
✨Showcase Your Operational Knowledge
Familiarise yourself with the key focus areas of the role, such as sortation and dispatch operations. Be ready to discuss how you would optimise these processes and ensure compliance with health and safety standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about challenges you might face in a fast-paced environment and how you would handle them, particularly regarding customer service and operational efficiency.
