At a Glance
- Tasks: Lead a dynamic team to ensure efficient delivery operations and outstanding service.
- Company: Join DPD, the UK's most sustainable delivery company with a strong ethical culture.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Great opportunities for growth and development within a supportive team.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in people management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: 2 Imperial Way, Reading, RG2 0SL
Days of Work: Sunday to Thursday
Hours of Work: 05:30 - 13:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.
Other key accountabilities will be:
- Ensure depot target for Core Routes is achieved
- Ensure depot target Stops Per Route (SPR) is achieved
- Ensuring all other delivery & collection routes are properly set.
- Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
- Maintaining on-going communication with drivers to resolve any issues
- Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
- Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
- Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
- Ensure 'Depot Clear' is achieved in line with depot targets
Qualifications
What we’re looking for:
- You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting.
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- Highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager - Dispatch in Reading employer: DPD Group
DPD is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in Reading. With a commitment to sustainability and inclusivity, DPD provides fantastic benefits from day one, including never working on your birthday, enhanced family leave, and opportunities for career progression within a fast-paced environment. Join us to be part of a team that values passion, respect, and accountability while delivering world-class service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Dispatch in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DPD's values and how they operate. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people management skills! Since this role is all about leading a high-performing team, think of examples from your past experiences where you've motivated or resolved conflicts within a team. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your problem-solving skills! DPD is looking for someone who can make quick decisions and handle issues effectively. Prepare some scenarios where you’ve tackled challenges head-on and what the outcomes were.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD family and ready to contribute to their mission of being the UK’s most sustainable delivery company.
We think you need these skills to ace Shift Manager - Dispatch in Reading
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the role shine through! We want to see how excited you are about joining DPD and contributing to our mission of being the UK’s most sustainable delivery company.
Tailor Your Experience:Make sure to highlight your relevant experience in fast-paced operations and people management. We’re looking for someone who can motivate and lead a team, so share specific examples that demonstrate your skills in these areas.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Shift Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at DPD!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD's values and mission. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your People Management Skills
As a Shift Manager, you'll be leading a team, so be ready to discuss your experience in motivating and managing people. Prepare specific examples of how you've successfully resolved conflicts or improved team performance in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you've had to make quick decisions under pressure, especially in transport settings. Highlight your ability to stay calm and effective when challenges arise.
✨Prepare for Data Analysis Questions
Since the role requires comprehensive reporting and data analysis, brush up on your computer skills, particularly with Google applications. Be prepared to discuss how you've used data to drive performance improvements or achieve targets in previous roles.
