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- Tasks: Lead a dynamic team to achieve operational excellence and outstanding customer service.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy competitive salary, bonus, holiday trading, and never work on your birthday!
- Why this job: Be part of a fast-paced environment with real opportunities for career growth.
- Qualifications: Experience in fast-paced operations and strong people management skills required.
- Other info: Join a company that values talent development and promotes from within.
The predicted salary is between 40000 - 56000 £ per year.
Company Description
Contract Type: Permanent / 40 Hours Per Week
Salary: circa £40,000 plus Bonus
Location: DPD Reading, 2 Imperial Way, Reading, RG2 0SL
Days of Work: Monday to Friday
Hours of Work: 10:00 - 17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. As a Shift Manager you will be required to achieve depot objectives relating to:
- Operational Performance
- Compliance to all company and legislative requirements
- Financial targets and objectives
- Delivering outstanding customer service
- HR tasks and responsibilities
You will achieve these through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to your own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot.
Other key accountabilities will be:
- Ensure Collection Service targets are achieved
- Ensure depot targets for Early Volume are achieved
- Ensure company target for Collection ETAs is achieved
- Ensure company target for Saturn Success is achieved
- Ensure all relevant systems and reports are analysed and updated in a timely manner.
Qualifications
What we’re looking for:
- You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team.
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager - Collections in Reading employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Collections in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DPD on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational performance. We want you to showcase your leadership skills and how you can motivate a high-performing team!
✨Tip Number 3
Show off your data analysis skills! Be ready to discuss how you've used data in past roles to improve operations. DPD loves candidates who can back up their decisions with solid numbers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DPD family.
We think you need these skills to ace Shift Manager - Collections in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shift Manager role. Highlight your people management experience and any achievements in fast-paced environments to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about joining DPD. Share specific examples of how you've led teams and achieved operational targets, showing us you’re the perfect fit for our journey.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to inspire and motivate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at DPD!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD's mission and values. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your People Management Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your experience in people management. Share specific examples of how you've motivated and inspired teams in fast-paced environments. Highlight any challenges you've faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your decision-making and problem-solving skills. Prepare scenarios where you've had to make quick decisions or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Be Ready with Data Analysis Examples
Since the role involves comprehensive reporting and data analysis, come equipped with examples of how you've used data to drive operational improvements. Discuss any tools or software you're familiar with, especially Google Chrome applications, to show your technical proficiency.