At a Glance
- Tasks: Help customers with parcel deliveries and resolve issues while promoting our services.
- Company: Join DPD, a top employer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy competitive pay, holiday trading, health perks, and discounts at hundreds of retailers.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a friendly team making a real difference in customer experiences.
- Qualifications: Experience in fast-paced customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
Days of Work: Monday - Friday
Hours of Work: 09:00 - 17:30
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answering any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
Qualifications:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Customer Service Advisor in Leeds employer: DPD Group
DPD is an exceptional employer that prioritises its employees' well-being and professional growth, offering a supportive work culture where customer service excellence is celebrated. With benefits such as enhanced maternity and paternity packages, free life assurance, and discounted shopping, DPD ensures that its team feels valued and motivated. Located in a dynamic environment, employees have the opportunity to thrive in a role that not only focuses on customer satisfaction but also fosters personal development and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD and its values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing common customer service scenarios with a friend to sharpen your skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your initiative and accountability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you’ll get all the latest updates about the role!
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that demonstrate your problem-solving skills and ability to build rapport.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their experiences to what we do at DPD.
Be Professional and Polite:Remember, first impressions count! Use a professional tone in your written application, and make sure to proofread for any typos or errors. We appreciate attention to detail, especially in a customer-facing role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its values. Understand their commitment to customer service and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone the extra mile for a customer. Highlight situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with building rapport over the phone, as this is crucial for a Customer Service Advisor.
✨Be Ready to Problem Solve
Think of potential scenarios you might face in the role, such as dealing with a missing parcel. Prepare to discuss how you would approach these problems, showcasing your initiative and self-motivation. This will align perfectly with DPD's focus on accountability and proactive problem-solving.
