At a Glance
- Tasks: Analyse data to improve road service performance and enhance customer experience.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Enjoy competitive pay, holiday trading, health perks, and discounts.
- Other info: Dynamic workplace with a focus on sustainability and employee well-being.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: Passion for data analysis, Excel skills, and logistics experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
Purpose of Position
This role will be based from our offices in Hinckley. Working within DPD International Operations, you will work directly with senior managers, providing analytical findings, proposing solutions and making recommendations to support the Road Service Team. You will conduct trend analysis of Road Service and Operations to identify the cause of service failures, in order to improve operational compliance and customer retention.
Key Task & Responsibilities
- Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service.
- Ensuring that all operational procedures are implemented and adhered to in line with the development of the International products.
- Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non-compliance and submit a report of actions for resolution.
- Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customer’s deliveries.
- Assist, when requested and deemed necessary, with presentations to International clients, SMT and internal departments and attend any meetings when required to provide international knowledge.
- Undertake specific projects, working groups or other duties as required by the International management team in order to develop or enhance the international service offering.
- Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager, International Road Service Team Leader and DPD Group stakeholders.
- Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPI’s.
To succeed in this role you will be passionate about data analysis and have extensive experience using Excel. A background in logistics and experience with SQL would be advantageous. We will also expect:
- Excellent analytical and problem solving skills essential.
- Ability to communicate at all levels and challenge various stakeholders to drive the business forward.
- Flexibility and a positive approach to change.
- Adaptable to manage competing workloads.
- Demonstrates the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Health Kiosks visiting every location.
- Vitality at Work.
- Free On Site Parking.
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
DPD is a Disability Confident Employer.
International Road Service & Operations Analyst in Hinckley employer: DPD Group
At DPD, we pride ourselves on being a forward-thinking employer that values our employees as the cornerstone of our success. Located in Hinckley, our vibrant work culture fosters collaboration and innovation, offering extensive career progression opportunities alongside a comprehensive benefits package that includes enhanced family leave, health support, and employee discounts. Join us in our mission to become the UK’s most sustainable delivery company while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land International Road Service & Operations Analyst in Hinckley
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at DPD.
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss how you've used Excel and SQL in past roles, and think of examples where you've solved problems using data.
✨Tip Number 3
Show your passion for sustainability and customer service during interviews. DPD is all about providing a world-class service while being eco-friendly, so make sure you highlight your alignment with these values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the DPD team.
We think you need these skills to ace International Road Service & Operations Analyst in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of International Road Service & Operations Analyst. Highlight your analytical skills and any relevant experience in logistics or data analysis, especially with Excel and SQL.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about this role and how you can contribute to our mission of being the UK’s most sustainable delivery company. Be sure to mention specific examples from your past experiences that align with the job description.
Showcase Your Problem-Solving Skills:In your application, emphasise your problem-solving abilities. We want to see how you've tackled challenges in previous roles, particularly those related to service performance and operational compliance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at DPD Group
✨Know Your Data
As an International Road Service & Operations Analyst, you'll be knee-deep in data analysis. Brush up on your Excel skills and be ready to discuss how you've used data to solve problems in the past. Bring examples of trend analyses you've conducted and be prepared to explain your thought process.
✨Understand the Business
Familiarise yourself with DPD's operations and their commitment to sustainability. Research recent news about the company and its initiatives. This will not only show your interest but also help you align your answers with their values and goals during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Think of specific scenarios where you've identified issues and proposed solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Communication Skills
Since the role involves liaising with various stakeholders, demonstrate your communication abilities. Practice explaining complex data insights in simple terms. Be ready to discuss how you've successfully communicated changes or updates in previous roles, as this will highlight your adaptability and teamwork.
