At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, a leading logistics company committed to inclusivity and innovation.
- Benefits: Enjoy holiday trading, enhanced family leave, free life assurance, and discounts at hundreds of retailers.
- Other info: Work Monday to Friday with opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in logistics every day.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 28000 £ per year.
Location: DPD Hinckley, Logix Road, R D Park, Hinckley, LE10 3BQ
Days of Work: Monday to Friday
Hours of Work: 10:00 - 18:30
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Responsibilities:
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications:
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Goods on Hold Operative in Hinckley employer: DPD Group
DPD Hinckley is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture where every team member is valued. With benefits such as enhanced maternity and paternity packages, free life assurance, and discounted shopping, employees enjoy a rewarding work-life balance. Located in a vibrant area, DPD fosters a collaborative environment that encourages professional development and celebrates milestones, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative in Hinckley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at DPD. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to the Goods on Hold Operative role. Think about how your past experiences align with the responsibilities listed in the job description.
✨Tip Number 3
Show off your skills! Bring examples of your previous work that demonstrate your attention to detail and organisational skills. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DPD team.
We think you need these skills to ace Goods on Hold Operative in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Goods on Hold Operative role. Highlight any relevant experience in fast-paced administrative roles or customer-facing positions, and don’t forget to showcase your attention to detail and communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with DPD's core DNA values. Keep it concise but impactful – we want to see your personality!
Showcase Your Skills:In your application, be sure to mention your proficiency with Microsoft Office and any other relevant software. We love seeing candidates who can demonstrate strong administration skills and a knack for problem-solving!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at DPD!
How to prepare for a job interview at DPD Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the responsibilities listed in the job description, especially around handling parcels and customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in fast-paced administrative or customer-facing roles. Prepare specific examples of how you've handled similar tasks, like managing mis-routes or dealing with customer inquiries. This will highlight your suitability for the role and give the interviewer confidence in your abilities.
✨Demonstrate Strong Communication Skills
Since this role involves interacting with customers and team members, practice articulating your thoughts clearly. Think about how you would explain a complex issue simply, as well as how you would handle difficult customer situations. This will showcase your communication skills and ability to resolve issues effectively.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss how you ensure attention to detail in your work. You might want to share examples of how you've caught errors or improved processes in the past. This will reassure the interviewer that you can maintain high standards in parcel handling and administration.
