At a Glance
- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethics and inclusivity.
- Benefits: Enjoy competitive salary, holiday trading, free life assurance, and discounts at hundreds of retailers.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Be part of a fast-paced team making a real impact in logistics and customer service.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Location: DPD Guildford - Prime 24, Lyon Way GU16 7EX
Days of Work: Monday to Friday
Hours of Work: 04:00 - 12:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be:
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Goods on Hold Operative in Guildford employer: DPD Group
At DPD Guildford, we are committed to being the UK’s most sustainable delivery company while providing a world-class service. Our inclusive and ethical work culture prioritises employee well-being with fantastic benefits from day one, including never working on your birthday again! With ample opportunities for career progression and a focus on recognising talent, DPD is an excellent employer for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative in Guildford
✨Tip Number 1
Get to know the company! Research DPD's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experience aligns with the Goods on Hold Operative role. This will help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current or former DPD employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the DPD team.
We think you need these skills to ace Goods on Hold Operative in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Goods on Hold Operative role. Highlight any relevant experience in fast-paced environments and your administrative skills. We want to see how you fit into our DPD DNA values!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining DPD and how your skills can help us achieve our goals. Keep it concise but impactful!
Show Off Your Communication Skills:Since you'll be interacting with customers and team members, make sure to showcase your strong communication skills in your application. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DPD Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Goods on Hold Operative role. Familiarise yourself with the key responsibilities, such as managing held parcels and resolving customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with customers and team members, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively resolved issues or communicated important information. This will highlight your ability to thrive in a fast-paced environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position, especially when dealing with mis-routes and damaged parcels. During the interview, share specific instances where your attention to detail made a difference in your previous roles. This will reassure the interviewer that you can handle the responsibilities of the job.
✨Emphasise Your Team Spirit
DPD values teamwork and collaboration, so be ready to discuss how you've worked effectively within a team in the past. Share examples of how you contributed to achieving team goals or supported colleagues, which will demonstrate that you align with DPD's core values.
