At a Glance
- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday!
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Experience in fast-paced customer service and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Full-time position based at DPD Guildford - Prime 24, Lyon Way GU16 7EX.
Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4 Saturdays).
Hours of Work: 08:30 - 17:00.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Role Overview
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
Responsibilities
- Helping both internal and external customers in relation to the collection or delivery of their parcel.
- Working closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
Key Duties
- Answering any queries with relation to a delivery status, and supplying Proof of Delivery (POD).
- Carrying out thorough investigations for missing parcels and resolving delivery disputes.
- Promoting company products and services to new and existing customers.
What we’re looking for
- Proven and demonstrable experience of working in a fast paced customer service environment.
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- High levels of self-motivation and initiative to effectively problem solve.
- Demonstration of the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Months Fixed Term Contract in Guildford employer: DPD Group
DPD is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in Guildford. With a commitment to sustainability and customer service excellence, DPD provides competitive benefits from day one, including unique perks like never working on your birthday, alongside ample opportunities for career progression within a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Months Fixed Term Contract in Guildford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DPD Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DPD Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 6 Months Fixed Term Contract in Guildford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DPD Group.
How to prepare for a job interview at DPD Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DPD Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DPD Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
