DPD Group in Guildford is hiring for a customer service role within a fast-paced delivery environment. You will support customers regarding parcel collection or delivery, work closely with drivers and managers, and take ownership of resolving delivery issues.
Key tasks include answering status queries, providing POD, investigating missing parcels, and promoting DPD services to customers. A strong communication style and proactive problem-solving are essential.
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Customer Experience Specialist — Delivery & Disputes in Guildford employer: DPD Group
DPD Group is an excellent employer that prioritises employee growth and development within a dynamic and fast-paced environment. With a strong focus on teamwork and communication, our night shift operations foster a supportive culture where every team member can thrive while enjoying competitive benefits and opportunities for advancement. Join us in our UK depot to be part of a company that values your contributions and is committed to delivering outstanding service to our customers.
