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- Tasks: Assist customers with parcel deliveries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on customer service.
- Benefits: Enjoy competitive salary, holiday trading, and discounts from hundreds of retailers.
- Other info: Dynamic workplace with opportunities for development and promotion.
- Why this job: Be part of a friendly team that values your contributions and offers career growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Full-time Job Title: Customer Service Advisor
Function: Customer Services
Vacancy Type: Fixed Term Contract
Location: DPD Guildford - Prime 24, Lyon Way GU16 7EX
Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4 Saturdays)
Hours of Work: 08:30 - 17:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one. DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
Responsibilities- Assist both internal and external customers in relation to the collection or delivery of their parcels.
- Work closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
- Answer any queries with relation to a delivery status and supply Proof of Delivery (POD).
- Carry out thorough investigations for missing parcels and resolve delivery disputes.
- Promote company products and services to new and existing customers.
- Proven and demonstrable experience of working in a fast paced customer service environment.
- Strong communication skills with a confident telephone manner and the ability to build quick rapport with the customer.
- Polite and professional at all times and a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Demonstrate high levels of self‑motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 × salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100’s of retailers, including up to 5 % off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Guildford employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This way, you can show how you align with their mission to provide world-class service.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these stories in your interview to demonstrate your ability to go the extra mile.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Guildford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that demonstrate your strong communication skills and ability to build rapport.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we’re looking for in a Customer Service Advisor.
Be Professional and Polite: Remember, first impressions count! Keep your tone professional and polite throughout your application. This reflects the kind of attitude we expect from our team members when dealing with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values, like Passion, Respect, and Accountability, will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone the extra mile for a customer. Highlight situations where you resolved issues or built rapport quickly, as these are key skills for a Customer Service Advisor.
✨Practice Problem-Solving Scenarios
Think of common delivery issues and how you would handle them. DPD values proactive problem-solving, so be ready to discuss how you would investigate missing parcels or resolve disputes effectively.
✨Dress Professionally and Be Polite
First impressions matter! Dress smartly for your interview and maintain a polite, professional demeanour throughout. Remember, you’re not just showcasing your skills but also demonstrating how you would interact with customers.