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- Tasks: Manage held parcels, resolve customer queries, and ensure timely deliveries.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like never working on your birthday, free life assurance, and discounted shopping.
- Why this job: Be part of a fast-paced team that values inclusivity and offers career growth opportunities.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail required.
- Other info: DPD is a Disability Confident Employer and promotes from within.
The predicted salary is between 24000 - 36000 £ per year.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a turnover of over £2 billion,that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be;
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications
What we’re looking for;
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face
- Excellent administration skills with the ability to use Microsoft Office programmes
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today.
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Goods on Hold Operative employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Goods on Hold Operative
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Highlight any experience you have in fast-paced environments, especially in administrative roles or customer service. Be ready to share specific examples of how you've successfully managed tasks under pressure.
✨Tip Number 3
Prepare to discuss your attention to detail and organisational skills. Think of instances where you've had to ensure accuracy in your work, particularly in handling parcels or customer queries.
✨Tip Number 4
Showcase your communication skills by being clear and confident in your conversations. Practice answering common interview questions out loud, focusing on how you would interact with customers both over the phone and face-to-face.
We think you need these skills to ace Goods on Hold Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Goods on Hold Operative position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in fast-paced administrative roles or customer-facing positions. Use specific examples to demonstrate your organisational skills and attention to detail.
Showcase Communication Skills: Since the role involves interacting with customers, make sure to illustrate your strong communication skills. Mention any experience you have in resolving customer queries or handling difficult situations effectively.
Align with Company Values: DPD values Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Reflect these values in your application by providing examples of how you embody them in your work ethic and interactions with others.
How to prepare for a job interview at DPD Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Goods on Hold Operative. Be prepared to discuss how your previous experience aligns with these duties, especially in a fast-paced environment.
✨Showcase Your Communication Skills
Since the role involves interacting with customers and resolving queries, be ready to demonstrate your strong communication skills. Think of examples where you've successfully handled customer interactions, both over the phone and face-to-face.
✨Highlight Attention to Detail
The position requires a high level of accuracy and attention to detail. Prepare to discuss specific instances where your attention to detail has made a difference, particularly in administrative tasks or when handling sensitive information.
✨Emphasise Your Values
DPD values Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Reflect on how you embody these values in your work ethic and be ready to share examples that illustrate your alignment with DPD's core DNA values.
