DPD Group is seeking a Customer Services Trainer and Coach to deliver skills-based training across multiple sites, including outsource partners. The role focuses on developing targeted sessions and coaching programs to improve customer service performance.
You will work with Team Managers to identify development needs, run 1-2-1 surgeries and group workshops, and promote best practices across CCS locations. A strong background in classroom and virtual delivery is preferred.
#J-18808-Ljbffr
Customer Services Trainer & Coach: Elevate Skills & Impact employer: DPD Group
DPD Group is an excellent employer that prioritises employee growth and development within a dynamic and fast-paced environment. With a strong focus on teamwork and communication, our night shift operations foster a supportive culture where every team member can thrive while enjoying competitive benefits and opportunities for advancement. Join us in our UK depot to be part of a company that values your contributions and is committed to delivering outstanding service to our customers.
