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- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Competitive salary, holiday trading, and never working on your birthday!
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Experience in fast-paced customer service and strong communication skills.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 24400 - 24400 £ per year.
Contract: 6 Month FTC - 37.5 Hours per Week
Salary: Circa £24400 per annum
Location: DPD Bristol, Oakwood Drive, Emerson Green, Bristol, BS16 7LR
Days of Work: Monday to Friday, Saturdays on a rota basis
Hours of Work: 10:00 - 18:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Job Description:
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answering any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
Qualifications:
What we’re looking for:
- Proven and demonstrable experience of working in a fast paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations
- Excellent administration skills with the ability to use Microsoft Office programmes
- High levels of self-motivation and initiative to effectively problem solve
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
Additional Information:
About our benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - 6 Month Fixed Term Contract employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This way, you can show how you align with their mission and culture during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and resolving issues.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you've gone the extra mile for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional and Polite: Remember, we’re looking for someone who can build rapport with customers. Use a friendly tone in your application and demonstrate your ability to communicate effectively, just like you would on the phone.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention our core values like Passion and Accountability to show you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at DPD Group
✨Know the Company Values
Before your interview, take some time to understand DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer queries and issues, prepare for common scenarios you might face in a customer service role. Think about how you would handle a missing parcel or a delivery dispute. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
Strong communication is key for a Customer Service Advisor. During the interview, focus on speaking clearly and confidently. You might even want to practice with a friend or family member to ensure you can build rapport quickly, just like you would with customers.
✨Highlight Your Problem-Solving Abilities
DPD values self-motivation and initiative, especially when it comes to problem-solving. Be ready to discuss specific instances where you've successfully resolved issues in a fast-paced environment. This will demonstrate your ability to take ownership and accountability, which is crucial for the role.