At a Glance
- Tasks: Assist customers with delivery queries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on customer service.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Be part of a friendly team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Location: DPD York, Glaisdale Rd, Northminster Business Park, YO26 6QU
Days of Work: Monday to Friday
Hours of Work: 08:30 - 17:00 or 09:00 - 17:30 (Occasional weekends)
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answering any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
Qualifications:
- Proven and demonstrable experience of working in a fast paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations
- Excellent administration skills with the ability to use Microsoft Office programmes
- High levels of self-motivation and initiative to effectively problem solve
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
About our benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognizing and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor employer: DPD Group
DPD is an exceptional employer located in York, dedicated to creating a supportive and inclusive work environment. With a strong focus on employee well-being, you will enjoy fantastic benefits from day one, including never working on your birthday, enhanced family leave packages, and opportunities for career progression within a rapidly growing company. Join us in our mission to be the UK’s most sustainable delivery service while being part of a team that values passion, respect, and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This way, you can show how you align with their mission to provide world-class service.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend to get comfortable with handling queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went the extra mile to resolve an issue. This will demonstrate your initiative and ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your skills and dedication.
Be Professional and Polite:Remember, we’re looking for someone who can communicate effectively and build rapport quickly. Use a friendly tone in your application and demonstrate your professionalism throughout.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match our job description. Show us how your experience aligns with what we’re looking for in a Customer Service Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values, like Passion, Respect, and Accountability, will help you align your answers with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling queries and building rapport.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past experience where you successfully resolved customer issues or disputes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Initiative
DPD values self-motivation and initiative. Be ready to share instances where you took the lead on a project or went the extra mile for a customer. This shows you’re proactive and willing to contribute positively to the team.
