At a Glance
- Tasks: Show customers how to use our IT systems and provide top-notch support.
- Company: Join DPD UK, a leader in sustainable parcel delivery and e-commerce solutions.
- Benefits: Enjoy competitive pay, holiday trading, and discounts at hundreds of retailers.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Strong communication skills and a knack for IT and sales.
The predicted salary is between 35000 - 42000 £ per year.
DPD UK is a member of Geopost, a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and aims to be the most sustainable delivery company in the UK. We also aim to deliver the best service, use the best technology, and recruit and retain the best people in the industry.
Our Customer Integration Manager is looking for a tenacious and motivated Customer Automation Executive - IT to join their highly skilled and high performing team. As our Customer Automation Executive IT, your primary responsibilities will include:
- Demonstrating the use of IT systems to potential customers, depot and sales employees ensuring understanding and competence in usage
- Assisting Sales Executives in selling and demonstrating the benefits of the system
- Assessing conditions for IT usage at customer premises through site visits or other forms of contact
- Assessing training requirements for customer employees and carrying out such training
- Assessing database needs and reformatting as necessary
- Resolving immediate install problems as necessary
- Resolving support log escalations via IT Automation
- Ensuring resolution of hardware and software issues
- Ensuring a high level of customer service satisfaction through remote or face-to-face customer contact as appropriate
- Promoting ongoing sales opportunities
As the successful candidate, you will have a confident and engaging manner with the ability to communicate and engage effectively with a range of customers both internally and externally. Due to the nature of this role, you will be commercially astute with strong sales awareness coupled with operational IT knowledge and understanding. We would also expect:
- The ability to manipulate and analyse data, have good knowledge of databases, IT skills, and be familiar with Microsoft Products
- The ability to effectively train customers ensuring training is understood and implemented
- Be able to prioritise workload and manage your time effectively
- Strong organisational and problem resolution skills
- High attention to detail
- Able to work on own initiative
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring, and Accountability
About our benefits: We recognise that our people are at the heart of our business; without them, we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
Customer Automation Executive employer: DPD Group
DPD Group in Sheffield is an excellent employer, offering a competitive hourly wage and enhanced overtime rates for our Class 1 Drivers. Our supportive work culture fosters employee growth and development, while our commitment to sustainability makes your role meaningful as you contribute to becoming the UK’s greenest delivery team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Automation Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DPD Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DPD Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Automation Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DPD Group:Your cover letter is your chance to shine! Tell us why you want to work at DPD Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DPD Group!
How to prepare for a job interview at DPD Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
