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- Tasks: Lead a dynamic team to achieve operational goals and ensure top-notch service.
- Company: Join DPD, the UK's leading sustainable delivery company with a vibrant culture.
- Benefits: Enjoy competitive pay, health perks, and never work on your birthday again!
- Why this job: Be part of a mission-driven company that values inclusivity and sustainability.
- Qualifications: Experience in fast-paced operations and strong people management skills required.
- Other info: Great career growth opportunities and a supportive work environment await you.
The predicted salary is between 30000 - 40000 £ per year.
Days of Work: Monday to Friday
Hours of Work: 11:00 - 19:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. As a Shift Manager you will be required to achieve depot objectives relating to:
- Operational Performance
- Compliance to all company and legislative requirements
- Financial targets and objectives
- HR tasks and responsibilities
You will achieve these through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to your own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot.
Other key accountabilities will be:
- Ensure Collection Service targets are achieved
- Ensure depot targets for Early Volume are achieved
- Ensure company target for Collection ETAs is achieved
- Ensure company target for Saturn Success is achieved
- Ensure all relevant systems and reports are analysed and updated in a timely manner.
What we’re looking for:
- You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team.
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager - Collections in Chelmsford employer: DPD Group
Contact Detail:
DPD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Collections in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into DPD's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. Think about your past experiences in fast-paced environments and how they relate to the Shift Manager role.
✨Tip Number 3
Show off your people skills! As a Shift Manager, you'll be leading a team, so be ready to share examples of how you've motivated and managed teams in the past. Highlight your communication style and decision-making skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Shift Manager - Collections in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shift Manager role. Highlight your people management experience and any achievements in fast-paced environments to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about joining DPD. Share specific examples of how you've led teams and achieved targets, and don’t forget to mention our core values!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with DPD!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD's mission and values. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your People Management Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your experience in people management. Think of specific examples where you've motivated or resolved conflicts within a team. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Prepare for Operational Scenarios
Expect questions related to operational performance and compliance. Brush up on your knowledge of ISO operating procedures and be ready to discuss how you've achieved targets in previous roles. Use real-life examples to demonstrate your problem-solving skills and decision-making abilities.
✨Be Ready to Discuss Data Analysis
Since the role requires comprehensive reporting and data analysis, prepare to talk about your experience with data-driven decision making. Familiarise yourself with Google Chrome applications and think of instances where your analytical skills led to improved outcomes in your previous positions.