At a Glance
- Tasks: Provide high-level secretarial support and create stunning presentations for the National Sales Manager.
- Company: Join DPD, the UK's favourite parcel delivery company focused on sustainability.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Be part of a dynamic team driving change in a fast-paced environment.
- Qualifications: Previous secretarial experience and excellent organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Chelmsford area
Days of Work: Monday - Friday
Times of Work: 09:00 - 17:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Our National Sales Manager - South is looking for a top class Secretary to join him here at the Nation’s favourite parcel delivery company. We are looking for an excellent performer who has a creative flair and the ability to produce great presentations.
We’ll also expect you to display all the qualities required to provide a wide ranging and confidential senior level support service, including:
- Provide high level secretarial and executive administrative assistance to the National Sales Manager - South
- Create high level reporting & executive summaries from various internal and external systems, Excel, Google (Docs)
- Act as first point of contact for general enquiries, escalations from departmental senior management and DPD board (SMT)
- Regularly prepare presentations and reports to a high standard, predominantly Keynote
- Organise all venues and catering requirements for Sales Team meetings and other business events as and when required
- Produce memos, minutes, letters, recruitment documents, liaising with the HR Department as required
- Record and Monitor company holiday entitlement, absence/sickness & manage the Sales Team Annual Leave Calendar via DPDs internal portal
- Maintain a level of confidentiality and written communication regarding sensitive business information
- Any other tasks as designated by the National Sales Manager - South
Key Measures of Performance:
- Prepare written correspondence and presentation material to a high standard
- Ability to respond to general enquiries in a timely and professional manner, meeting deadlines within timelines.
- Maintain and keep all relevant Sales documentation up to date
- Be able to prioritise and have excellent organisation and planning skills
- The ability to pay attention to detail and produce concise Sales information at request
- Be confident operating at a senior level
To be considered for this role you must have previous secretarial experience ideally gained within a dynamic fast paced organisation whilst operating with absolute integrity, confidentiality and discretion. Working in an environment where working efficiently under pressure and at pace will be key to your success. Outstanding organisational and planning skills are essential in this role. In addition, we’ll also expect you to have:
- High level of PC/IT expertise, particularly in respect of Keynote application and the production of professional graphic presentations
- First rate communication skills
- Excellent attention to detail
- Ability to prioritise your workload
- Working in a timely and professional manner
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Alongside a competitive salary we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
Secretary to National Sales Manager in Chelmsford employer: DPD Group
DPD Group in Sheffield is an excellent employer, offering a competitive hourly wage and enhanced overtime rates for our Class 1 Drivers. Our supportive work culture fosters employee growth and development, while our commitment to sustainability makes your role meaningful as you contribute to becoming the UK’s greenest delivery team.
StudySmarter Expert Advice🤫
We think this is how you could land Secretary to National Sales Manager in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DPD Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DPD Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Secretary to National Sales Manager in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DPD Group:Your cover letter is your chance to shine! Tell us why you want to work at DPD Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DPD Group!
How to prepare for a job interview at DPD Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
