At a Glance
- Tasks: Lead communication for exciting change initiatives and engage colleagues in our transformation journey.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity and ethics.
- Benefits: Enjoy competitive salary, holiday trading, free life assurance, and never work on your birthday!
- Other info: Dynamic environment with plenty of opportunities for career growth and personal development.
- Why this job: Make a real impact by connecting teams to our vision and driving meaningful change.
- Qualifications: Experience in communication campaigns and change management, with strong writing and editing skills.
The predicted salary is between 50000 - 60000 £ per year.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again! DPD is a Valuable 500 company and a Disability Confident Employer.
Role Purpose
The Change & Transformation Communications Lead is responsible for engaging colleagues in our new Business Strategy and Transformation Programme. This role goes beyond merely distributing information; it is about actively engaging the organisation for future growth. By bringing our purpose, vision, and values to life, you will win the hearts and minds of our people, taking our teams on a clear, inspiring journey from where we are today to where we need to be.
Key Responsibilities
- Create a compelling "Change Story" that connects the Executive Team vision to the daily reality of our teams, answering the critical "What’s in it for me?" at all levels.
- Partner closely with the Strategy & Transformation Director and Business Transformation leads to ensure the organisation is "change-ready." You will proactively identify potential friction points and craft communication strategies to smooth the transition.
- Design the toolkits, coaching narratives, and briefing materials that enable functional leaders and managers to confidently lead their own teams through change.
- Ensure the strategy feels like something being built with the business, not imposed on it. You will establish two‑way feedback loops that allow for genuine conversation, listening, and course correction.
- Design and execute high-impact "moments that matter" (e.g., Town Halls, conferences, leadership events) to build momentum, maintain alignment, and celebrate progress.
Knowledge, Skills, and Experience
- Draft, implement, and measure comprehensive colleague communication and engagement plans for our transformation programme, viewing all initiatives through a colleague and partner lens.
- Align individual transformation project messages with the overarching communication strategy so colleagues understand the why, the how, and what it means to them.
- Develop and manage the Internal Communication and Engagement (ICE) calendar, acting as "air traffic control" to ensure message consistency, timely delivery, and to prevent overload.
- Manage, evaluate, and optimise internal communication channels, staying abreast of industry innovations and best practices to ensure we use the most effective platforms.
- Partner with the wider Internal Communications & Engagement team to ensure seamless alignment across all communication channels.
- Support the Head of Internal Communication and Engagement with the delivery of the business leadership engagement programme, managing events from content creation through to execution (including managing third‑party suppliers where required).
- Translate complex financial, customer, colleague information into clear, engaging messages for diverse audiences, including front‑line teams.
Experience Required
- Proven Track Record: Demonstrable experience developing and executing successful colleague communication and engagement campaigns within a complex, multi‑stakeholder environment.
- Change Expertise: Experience working directly on business transformation or change initiatives, managing messages for both directly and indirectly affected audiences.
- Multimedia Content Creation: Deep knowledge of copywriting, editing, print, and video production, with experience building creative, multi‑channel narratives.
- Event Delivery: Proven experience supporting or delivering large‑scale leadership events and conferences, managing both logistics and strategic content.
- Measurement Frameworks: Solid understanding of the internal communications mix, including setting measurable objectives, channel analytics, and qualitative research.
Technical Skills & Qualifications
- Outstanding writing and editing skills, with the ability to translate dense, complex information into simple, inspiring copy under tight deadlines.
- A self‑starter who identifies the true communication needs of the business by digging deeper, asking probing questions, and constructively challenging initial briefs.
- A collaborative team player with excellent interpersonal skills, capable of building trust and influencing stakeholders at all levels, including senior executives.
- Comfortable navigating a fast‑paced, evolving environment with high emotional intelligence and creativity.
- Ability to maintain a high level of confidentiality while handling commercially sensitive and restricted information.
- Strategic Influencing: The ability to challenge, influence, and build strong partnerships with senior executives and the Board.
- Commercial Acumen: A sharp understanding of business margins, ensuring colleague communication is always adding value and looking for our return on investment.
- Resilience & Agility: Thrives in a highly dynamic environment where priorities can shift rapidly based on market demand and supply chain pressures.
Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4× salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Change and Transformation Communication Lead employer: DPD Group
DPD is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture that champions inclusivity and ethical practices. With a commitment to sustainability and a focus on career progression, employees benefit from a range of perks including enhanced family leave, health initiatives, and unique milestone days off, all while contributing to a transformative journey within a dynamic and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Change and Transformation Communication Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DPD Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DPD Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Change and Transformation Communication Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DPD Group:Your cover letter is your chance to shine! Tell us why you want to work at DPD Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DPD Group!
How to prepare for a job interview at DPD Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
