At a Glance
- Tasks: Administer new customer accounts and manage interactions via phone and email.
- Company: Join DPD, the UK's leading sustainable delivery company.
- Benefits: Competitive salary, job security, and never working on your birthday again!
- Other info: Enjoy funded training, a clean work environment, and access to exclusive rewards.
- Why this job: Be part of a fast-paced environment with real career progression opportunities.
- Qualifications: GCSE/Level 2 in Maths and English required; Level 3 Business Admin qualification preferred.
The predicted salary is between 18000 - 25000 £ per year.
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.
You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
To administer the opening of new customer accounts.
Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met
- Key Tasks/Areas of Responsibility
- Data input of credit application details onto internal systems to create new customer accounts
- Validate information provided by customers against relevant external data sources
- Credit check applications using nominated credit agencies
- Apply account sanctions against company policy based on all available data
- Actively engage with internal departments such as Sales and Customer Relationship Management where appropriate to ensure all of the above are achieved
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete adhoc tasks in relation to the above when appropriate
Qualifications
- Minimum Qualifications and
Experience: Candidates must have achieved GCSE/Level 2 in Maths and English.
Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.
Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.
- Completion of a Level 3 Business Admin qualification.
- Additional Information
- Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
- Independently motivated, with the ability to take on tasks and duties without immediate direction
- High attention to detail to produce accurate and quality work
- You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed expectations
- You have the ability to work as a team player and on your initiative
- You will have excellent communication skills, with a confident telephone manner and the ability to build rapport with both internal and external customers
- You can welcome and adapt to change, within a forward-thinking business.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
- Rates of Pay
- Apprentices at DPD are paid above the national standard apprenticeship pay
- Special Conditions
- Study leave
- Opportunity to work in a clean, health and safety conscious environment
- Funded Training to develop your skills
- The opportunity to progress your career within the business
- Further training to develop wider skills
- Access to My Benefits and DPD rewards programme
New Accounts Apprentice in Bristol employer: DPD Group
DPD Group in Sheffield is an excellent employer, offering a competitive hourly wage and enhanced overtime rates for our Class 1 Drivers. Our supportive work culture fosters employee growth and development, while our commitment to sustainability makes your role meaningful as you contribute to becoming the UK’s greenest delivery team.
StudySmarter Expert Advice🤫
We think this is how you could land New Accounts Apprentice in Bristol
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like DPD Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like DPD Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace New Accounts Apprentice in Bristol
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at DPD Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join DPD Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at DPD Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by DPD Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at DPD Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
