At a Glance
- Tasks: Lead a dynamic team to achieve operational excellence and deliver top-notch customer service.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy competitive pay, health perks, and never work on your birthday again!
- Other info: Great opportunities for growth and development within a supportive team.
- Why this job: Make a real impact in a fast-paced environment while advancing your career.
- Qualifications: Experience in fast-paced operations and strong people management skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: DPD Bicester, Symmetry Park, Bicester, OX26 6GF
Days of Work: Tuesday to Saturday
Hours of Work: 14:30 - 23:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.
- Ensure company target for Premium Service is achieved
- Ensure there are zero Exceptions
- Ensure company target for Collection Service is achieved
- Ensure company target for Delivery ETAs is achieved
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- High levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- Highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager - Customer Experience in Bicester employer: DPD Group
At DPD Bicester, we are committed to fostering a dynamic and inclusive work environment where our employees can thrive. As a Shift Manager in Customer Experience, you will benefit from a competitive salary, exceptional perks like never working on your birthday, and numerous opportunities for career advancement within a rapidly growing company dedicated to sustainability and ethical practices. Join us in delivering world-class service while enjoying a supportive culture that values your contributions and promotes personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Customer Experience in Bicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DPD on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational challenges. We all know that confidence is key, so role-play with a mate to nail those responses!
✨Tip Number 3
Show off your passion for customer service during the interview. Share specific examples of how you've gone above and beyond in previous roles. DPD loves candidates who align with their values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DPD family!
We think you need these skills to ace Shift Manager - Customer Experience in Bicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Shift Manager role. Highlight your people management experience and any relevant achievements in a fast-paced environment. We want to see how you can inspire and lead a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining DPD and how your values align with ours. Be sure to mention specific examples of how you've achieved operational goals in the past.
Showcase Your Communication Skills:Strong communication is key for this role, so make sure your application reflects that. Whether it's through clear language in your CV or a well-structured cover letter, we want to see how you can effectively convey your ideas and motivate a team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at DPD Group
✨Know the Company Inside Out
Before your interview, take some time to research DPD's values and mission. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare specific examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. This will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving skills. Think about situations where you've had to make quick decisions under pressure, especially in a fast-paced environment. Practising these scenarios can help you articulate your thought process during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within DPD. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
