At a Glance
- Tasks: Help customers with parcel delivery issues and provide excellent service.
- Company: Join a leading logistics company with a strong team spirit.
- Benefits: Enjoy holiday trading, health kiosks, and discounts at hundreds of retailers.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a difference by solving customer problems and enhancing their experience.
- Qualifications: Experience in fast-paced customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Full-time position based at DPD Bicester, Unit D, Symmetry Park, Bicester, OX26 6GF.
Days of Work: Monday to Friday with occasional weekends required.
Hours of Work: 08:30 - 17:00.
In this role, you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers, and Operations Managers to identify issues, proactively problem solve, and take accountability and ownership for resolving these issues.
Responsibilities:
- Answer any queries regarding delivery status and supply Proof of Delivery (POD).
- Carry out thorough investigations for missing parcels and resolve delivery disputes.
- Promote company products and services to new and existing customers.
Qualifications:
- Proven and demonstrable experience of working in a fast-paced customer service environment.
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- High levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.
Benefits:
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses.
Customer Service Advisor - 6 Month Fixed Term Contract in Bicester employer: DPD Group
At DPD Bicester, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and accountability. Our employees enjoy a range of benefits including enhanced maternity and paternity packages, free life assurance, and discounted shopping options, all while working in a dynamic environment that fosters personal and professional growth. Join us to be part of a company that truly cares about its people and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to highlight your initiative and accountability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the DPD family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract in Bicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your experience in fast-paced environments and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you embody our DPD DNA values. Keep it friendly and professional, just like we do!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to mention your confident telephone manner!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at DPD Bicester!
How to prepare for a job interview at DPD Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with common queries related to parcel delivery and how to resolve them. This will help you demonstrate your knowledge and show that you're ready to tackle the challenges of the role.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've built rapport with customers in the past. Remember, a friendly and professional tone can go a long way in making a great impression!
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or disputes. Be ready to share these stories during your interview, highlighting your initiative and accountability. This will showcase your ability to handle the fast-paced environment they’re looking for.
✨Embrace the Company Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During the interview, try to weave these values into your responses. Showing that you align with their culture can set you apart from other candidates.
