At a Glance
- Tasks: Assist customers with delivery queries and resolve issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on customer service.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Great career progression opportunities in a supportive and inclusive workplace.
- Why this job: Be part of a friendly team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24400 - 24400 £ per year.
Contract: FTC 6 Months - 37.5 Hours per Week
Salary: £24,400
Location: DPD York, Glaisdale Rd, Northminster Business Park, YO26 6QU
Days of Work: Monday to Friday
Hours of Work: 08:30 - 17:00 or 9:00 - 17:30 (Occasional weekends)
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
What we’re looking for:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor in York employer: DPD Group UK
DPD is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary and a range of fantastic benefits from day one, including never working on your birthday. Located in York, our inclusive and ethical work culture fosters career progression and personal growth, making it an ideal place for those seeking meaningful employment in a fast-paced environment dedicated to customer satisfaction and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your strong communication abilities. Try role-playing common customer service scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to highlight your initiative and ability to go the extra mile for customers.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll have a better chance of standing out and landing that Customer Service Advisor role with us at DPD.
We think you need these skills to ace Customer Service Advisor in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to work with DPD and how you align with our values. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your confident telephone manner in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our journey!
How to prepare for a job interview at DPD Group UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values, like Passion and Accountability, will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went the extra mile for a customer. Highlight your ability to problem-solve and communicate effectively, as these are key traits for a Customer Service Advisor.
✨Practice Your Communication Style
Since you'll be dealing with customers over the phone, practice speaking clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with building rapport quickly.
✨Demonstrate Your Initiative
Think of instances where you took the initiative in a previous role. Be ready to discuss how you identified issues and resolved them proactively, as this shows you can handle the fast-paced environment at DPD.
